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03-11-2010, 11:32 AM
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CPC-A/Billing looking for local or remote Indianapolis, Indiana
Tricia L. Norris, M.A., CPC-A
2006 Lisa Walk Drive Indianapolis, IN 46227 Cell: (317) 370-0665 tttearman02@yahoo.com * Medical Coder/Medical Billing Billing Specialist / Financial Assistant / Coding Medical office professional with more than 13 years experience in a medical office seeking to join a medical office and apply knowledge, experience, and skills to quickly become a high-performing member of the team. Obtained CPC-A July 2009. Self-starter who performs quality work in a fast paced environment. Hard working and conscientious team player with outstanding organizational skills, strong attention to detail, and excellent follow through skills. Key Skill Areas † Office Administration † Medical Billing † Medical Coding / Research † Charge Entry † Payment Posting † CPT and ICD9 Coding † EOB Reading † Money Management † Insurance Appeals † Refund Processing † Accurate Data Entry † Scheduling † Excellent Customer Service † Collections / Rebilling † Financial Arrangements † Record Keeping / Documentation † Business Correspondence † Pre-certification Verification † † Proficient Computer Skills: Microsoft Windows: Word, Excel, PowerPoint; IDX Work Experience Customer Service/Claims: Anthem; Indianapolis, IN 2007-May 2008 Successfully performed a variety of duties including: answering national account customer calls, reprocessing claims, and written inquiries. > Effectively worked as a customer service representative at the same time while reducing customer inquiry inventory. PG 2 Billing / Refunds; Indiana University; Indianapolis, IN 2003 – 2005 Successfully performed a variety of duties including: processing of refunds, posting of payments, charge entry, CPT Coding, collections, customer service, appeals, pre-certifications, verifications, scheduling, money management, and research for coding. † Refunds were several months behind; successfully caught up and brought to date. † Discovered that too much refund money was being requested by insurance companies, conducted research and won appeals. Front Office Specialist / Clinical Assistant; Dr. Asdell, OB / GYN; Greenwood, IN 1999 – 2001 Successfully performed a variety of duties including: charge entry, check-in / check-out, scheduling, payment posting, problem resolutions, appeals, pre-certification, verification, chart preparation, documentation, customer service, patient care, and clinical back office. † Effectively worked in several positions at the same time during a period of being “short staffed” and completed quality work in an efficient manner. Pre-Certification / Surgery Scheduler; Indy Southside Surgical; Indianapolis, IN 1998 – 1999 Performed pre-certification procedures, coding of procedures, verifications, scheduled surgery, prepared pre-op orders, and triage. † Recognized for hard work and ability to complete all tasks in an efficient and timely manner. Education & Certification Associates degree, Medical Assistant, 1997, GPA: 3.0 IVY Tech State College; Indianapolis, IN Medical Assistant Certification, 1997 Professional Coding Education, GPA: 3.92 MedTech College; Greenwood, IN, 2009 Certified Professional Coder Professional Organization American Association of Medical Assistants (AAMA), Member American Academy of Professional Coders (AAPC), Member 
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