Return Policy

With certain exceptions, products purchased from AAPC may be returned for a refund. Products must be submitted for a return within 30 days from the purchase or shipment date to be eligible for a refund. They must also be unopened and in resellable condition. Returned products are subject to a $5 restocking fee per item. Shipping charges are nonrefundable. Refund requests may be submitted in writing or verbally to AAPC.

Product-specific Return Policies

Refunds will not be issued for AAPC Membership, exams, webinars, or On Demand events.

Workshop registration is refundable, minus a $25 cancellation fee, up to 14 days prior to the workshop date. Refunds will not be issued later than 14 days prior to the date of the workshop.

Conference registration is refundable, minus a $50 fee, up until the date noted online on the conference registration page. Cancellations after the deadline are handled on a case-by-case basis.

Distance Learning online courses may be cancelled for a full refund within three business days after the date of purchase, provided that all course materials and books are returned unopened and in good condition to AAPC. After three business days, course cancellations are subject to a $50 cancellation fee per course, in addition to any fees for course materials/books that are not returned to AAPC, or are returned opened or used. Refunds will not be issued for any course after 30 days from the purchase date, or on any course that has been accessed, viewed, or partially completed. No refunds will be issued on course extensions. Distance Learning courses are for individual use only and are nontransferable.

Online Practice Exams, Online Area of Study exams, E/M Online Training, and Online Exam Reviews that have not been accessed are refundable within 30 days of purchase date. No refund will be issued on any exam or training/review tool that has been accessed, viewed, or partially completed.

Returning an individual book that was purchased in a bundled package will invalidate the bundled discount. All the books in the bundle will revert to their regular prices and the remaining cost of the unreturned books will be subtracted from the refund.