Return Policy
With certain exceptions, products purchased from AAPC may be returned for a refund.
Products must be submitted for a return within 30 days from the purchase or shipment
date to be eligible for a refund. They must also be unopened and in resellable condition. Returned products are subject to a $5 restocking
fee per item. Shipping charges are nonrefundable. Refund requests may be submitted
in writing or verbally to AAPC.
Product-specific Return Policies
Refunds will not be issued for AAPC Membership, exams, webinars, or On Demand events.
Workshop registration is refundable, minus a $25 cancellation fee, up to 14 days
prior to the workshop date. Refunds will not be issued later than 14 days prior
to the date of the workshop.
Conference registration is refundable, minus a $50 cancellation fee, up to 30 days
prior to the conference date. Refunds will not be issued later than 30 days prior
to the date of the conference.
Distance Learning online courses may be cancelled for a full refund within three
business days after the date of purchase, provided that all course materials and
books are returned unopened and in good condition to AAPC. After three business
days, course cancellations are subject to a $50 cancellation fee per course, in
addition to any fees for course materials/books that are not returned to AAPC, or
are returned opened or used. Refunds will not be issued for any course after 30
days from the purchase date, or on any course that has been accessed, viewed, or
partially completed. No refunds will be issued on course extensions. Distance Learning
courses are for individual use only and are nontransferable.
Online Practice Exams and any Online Area of Study exams that
have not been accessed are refundable within 30 days of purchase date. No refund
will be issued on any practicum or online practice exam that has been accessed,
viewed or partially completed.
Returning an individual book that was purchased in a bundled package will invalidate the bundled discount. All the books in the bundle will revert to their regular prices and the remaining cost of the unreturned books will be subtracted from the refund.
