Advance: Create a Better Patient Experience

According to a recent article by AAPC’s Michelle A. Richards, CPC, CPMA, the key to improving patient experience at a practice is to put yourself in the patients’ shoes. Ms. Richards’ article, published by Advance for Health Information Professionals, expounds on how to see your practice from your patients’ perspective. She recommends literally walking through the practice as though it were your first time coming in, paying attention to the atmosphere, and asking yourself important questions:

  • What’s on the walls?
  • What signage is present?
  • How clear are the directions to the front office?
  • Is there clutter?
  • Is patient privacy fully protected?

Read the full article.


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