Are We Causing Under-coding with Our Audits?

By Charla Prillaman, CPCO, CPC, CPC-I, CCC, CEMC, CPMA

During a recent meeting with approximately 40 providers, I asked how many had billed a level 5 evaluation and management (E/M) visit in the last month.  Not one hand was raised.   How about the last 6 months?   A few hands went up but each of them said, “Well, maybe one”.   This audience was a mixed group of specialists, surgeons and primary care providers.  As a group, they shared with me that their understanding of 99205 was reserved for the patient who was so sick he or she was either admitted immediately or just about to expire.

Evaluation and Management – CEMC

Seriously?  Is this coding myth still out there?  Once medical necessity is established, the three key elements for evaluation and management coding are:

  • History
  • Examination
  • Complexity of Medical Decision Making

Notice that “need for hospitalization” or “serious illness/injury putting the patient in danger of loss of life or limb” is NOT a key element.   In fact, we find these two circumstances under the Nature of Presenting Problem column on the Table of Risk.  The risk table gives us a part of the complexity of medical decision calculation but should not be substituted as the driving force when auditing E/M levels.

The 3 part MDM calculation considers the highest level as one of 2 required components.   A serious illness/injury requiring hospitalization or reasonably expected to be a threat to life will not support high complexity MDM if the patient has a single problem that is established to the examiner where there is no necessity to gather extensive data.

A new problem to the examiner that requires a work-up with a “high” selection from the Table of Risk  will equate to a high complexity MDM and support those cases where the illness/injury is severe or life-threatening in nature.  I suspect this is the foundation for the coding myth.

Consider the new problem to the examiner that requires work-up.  A provider may order and/or review lab work, imaging studies, as well as review and summarize another provider’s old records.  When the data “points” total 4, as they do in the above example, the complexity of MDM is high regardless of which block on the Table of Risk is selected.

Also, consider the established patient whose visit consists primarily of counseling or co-ordination of care.  It is not uncommon for these kinds of visits to take 40 or more minutes of face to face time with the provider with more than 50% of that time counseling.  I find that counseling is more common than coordination of care since in the office setting, much of the care coordination is delegated to staff to arrange.

As I explained these other 2 times that a level 5 service might be appropriate, my audience described a number of medical scenarios where the medical necessity was clearly appropriate and the need for extensive diagnostic data might place a patient with “moderate” risk in the high complexity MDM, potentially qualifying for a level 5 service.

Along with the complexity of MDM, both history and examination will have to be comprehensive for new patients, and either the history or examination will have to be comprehensive for established patients to support level 5 office codes.   As auditors, we must be careful to deliver the whole message and not artificially limit our providers to submitting claims with E/M codes lower than than the work and documentation support.

2017-code-book-bundles-728x90-01

Charla Prillaman

Charla Prillaman

Charla, CPCO, CPC, CPC-I, CCC, CEMC, CPMA, serves AAPC as a Regional Vice President responsible for maintaining personal expertise and knowledge base across all medical specialties to support a variety of client engagements. She has more than 25 years’ experience providing coding, compliance and billing services to physician practices.She is a frequently sought speaker and educator. A dynamic leader whose passion is collaborating with physician practices to apply sound policies and principles that ensure complete, accurate and compliant claims submission.
Charla Prillaman

About Has 7 Posts

Charla, CPCO, CPC, CPC-I, CCC, CEMC, CPMA, serves AAPC as a Regional Vice President responsible for maintaining personal expertise and knowledge base across all medical specialties to support a variety of client engagements. She has more than 25 years’ experience providing coding, compliance and billing services to physician practices. She is a frequently sought speaker and educator. A dynamic leader whose passion is collaborating with physician practices to apply sound policies and principles that ensure complete, accurate and compliant claims submission.

One Response to “Are We Causing Under-coding with Our Audits?”

  1. Cheryl says:

    Good Afternoon,

    I read the article and very well stated! Most providers are definitely afraid of using the High Complexity coding, with all the misunderstanding and misguidance he/she might received from peers, and or experts in the field. As an auditor it is important to understand that the CPT guidelines will state ” two out of three” for an established patient in the office setting and or subsequent visit for the hospitalized patient. We must learn to educate our providers the importance of the HPI elements, Examination and most importantly the MDM section of the charting. Helping them to understand the Medical Decision components will help them to understand the importance of supporting the claim with Medical Necessity as this is the over arching reason by Medicare/Medicaid for reimbursement. How many take the time to shadow the provider and NPP and see what he/she is actually performing during the patient encounter, and then letting them know what they have missed? For example are you helping the provider to understand the importance of family offering you history, and the importance of ordering and reviewing an X-ray. These are some areas of improvement for at least 90% of providers.
    Thanks again!
    Cheryl

Leave a Reply

Your email address will not be published. Required fields are marked *