What Not to Say to Patients

What Not to Say to Patients

Being tactful when patients are worried about ailments or a diagnosis isn’t always easy for a physician. Sometimes, what they say can make the situation more stressful. According to Physicians Practice, there are the eleven phrases physicians should never say to patients:

  • I don’t know.
  • Everything is fine.
  • Why didn’t you come see me sooner?
  • Your lungs sound fine.
  • I’m sure it’s nothing serious.
  • I completely understand where you’re coming from.
  • Don’t believe everything you read on the Internet.
  • Just learn to live with it.
  • This treatment will definitely work.
  • There’s nothing else we can do for you.
  • You only have ____ days/weeks/months to live.

To find out why these should not be said to patients, and to read alternative solutions to these statements, go to the slideshow article, “Eleven Things to Never Say to Patients,” on the Physicians Practice website.

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Michelle Dick
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Michelle Dick

Executive Editor at AAPC
Michelle A. Dick has been executive editor for AAPC for over seven years. Prior to her work at AAPC, she was editor-in-chief at Eli Research and Element K Journals, and disk ad coordinator, web designer/developer, and graphic artist at White Directory Publishers, Inc. Dick has a Bachelor of Science in Graphic Design from the State University of New York - Buffalo State and is a member of the Flower City Professional Coders in Rochester, N.Y.
Michelle Dick
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Michelle A. Dick has been executive editor for AAPC for over seven years. Prior to her work at AAPC, she was editor-in-chief at Eli Research and Element K Journals, and disk ad coordinator, web designer/developer, and graphic artist at White Directory Publishers, Inc. Dick has a Bachelor of Science in Graphic Design from the State University of New York - Buffalo State and is a member of the Flower City Professional Coders in Rochester, N.Y.

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