The Importance of Patient Registration
Complete and accurate patient registration is crucial to a medical practice’s bottom line. Because circumstances and policies change often, staff should confirm and update patient demographics and insurance information at each visit. How you do this is also important: Rather than rely on “yes” or “no” answers from the patient, ask open-ended questions that require a full response, and therefore ensure you’re getting the most up-to-date information. Consider these examples.
How not to ask: Are your phone numbers the same?
How to Ask: Please confirm your home and work phone number for me.
How not to ask: Are you at the same address?
How to ask: Do you still live at 25 Spruce Street?
How not to ask: Have you changed jobs?
How to ask: Are you still employed by Acme Appliance Company?
How not to ask: Do you have the same primary and secondary insurance?
How to ask: Is Aetna Preferred still your primary insurance?
Always ask: Is this visit related to a work or auto injury?
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