CVS Fined for HIPAA Privacy Lapses

CVS, the nation’s largest retail pharmacy chain, will pay the U.S. government a $2.25 million settlement and take corrective action to ensure it does not violate privacy when disposing of patient information, such as identifying information on pill bottle labels.

The settlement, which applies to all of CVS’ more than 6,000 retail pharmacies, follows an extensive investigation by the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) for potential violations of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule.

In a coordinated action, CVS Caremark Corp., the parent company of the pharmacy chain, also signed a consent order with the Federal Trade Commission (FTC) to settle potential violations of the FTC Act.

OCR, which enforces the Privacy Rule, opened its investigation of CVS pharmacy compliance with the Privacy Rule after media reports alleged that patient information maintained by the pharmacy chain was being disposed of in industrial trash containers outside selected stores that were not secure and accessible to the public. At the same time, the FTC opened an investigation of CVS.

OCR and the FTC conducted their investigations jointly. This is the first instance in which OCR has coordinated investigation and resolution of a case with the FTC.

“OCR is committed to strong enforcement of the HIPAA Privacy Rule to protect patients’ rights to privacy of their health information. We hope that this agreement will spur other health organizations to examine and improve their privacy protections for patient information during the disposal process,” said Robinsue Frohboese, acting director of OCR. “Such safeguards will benefit consumers everywhere.”

The Privacy Rule requires health plans, health care clearinghouses, and most health care providers (covered entities), including most pharmacies, to safeguard patient information privacy, including such information during its disposal.

Among other issues, the reviews by OCR and the FTC indicated that:

  • CVS failed to implement adequate policies and procedures to appropriately safeguard patient information during the disposal process; and
  • CVS failed to adequately train employees on how to dispose of such information properly.

Under the HHS resolution agreement, CVS agreed to pay a $2.25 million resolution amount and implement a robust corrective action plan that requires Privacy Rule compliant policies and procedures for safeguarding patient information during disposal, employee training and employee sanctions for noncompliance.

HHS and FTC also will require CVS to actively monitor its compliance with the resolution agreement and FTC consent order. The monitoring requirement specifies that CVS must engage a qualified independent third party to conduct assessments of CVS compliance and render reports to the federal agencies. The HHS corrective action plan will be in place for three years; the FTC requires monitoring for 20 years.

The HHS Resolution Agreement and Corrective Action Plan can be found on the OCR Web site.

OCR has posted new FAQs addressing the HIPAA Privacy Rule requirements for disposal of protected health information.

Information about the Consent Order agreement is available on the FTC Web site.

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3 Responses to “CVS Fined for HIPAA Privacy Lapses”

  1. Marilyn says:

    Given that my mail order pharmacy not once but 3 separate times mailed me someone else’s medication sheets and bills…..I believe this is a good thing. I called the first and second times to let them know that they were definitely not in compliance with HIPAA and that I would appropriately shred the information. The 3rd time I sent the sheets back to them and told them in writing. That was the last time it happened to me….but anyone else????? Who knows.

  2. Linda says:

    My suggestion is the next time ( or now if you still have the information) you get someone else’s information sent to you by this “mail order pharmacy” is that you submit the information to the OCR at : http://www.hhs.gov/ocr/
    There is information on this site how to submit; it is easy, and you will be doing everyone a service to protect all of us.
    One Error is too many…… 3 is unthinkable.

  3. Claudia Fender says:

    I would like to know if CVS is in violation of HIPPA when they leave the book out on the counter that everyone has signed. Please let me know.

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