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5 Ways to Communicate Effectively with Your Physician

5 Ways to Communicate Effectively with Your Physician

Have you ever wondered how to approach a physician who you’ve only see once or twice in the office because they are busy with inpatients, nursing home patients, etc.? It may seem intimidating; but if you are tactful, you can communicate effectively and with confidence.
Billing and coding errors by providers are common: from selecting incorrect evaluation and management (E/M) codes to improper place of service, and from wrong diagnosis coding to incorrect time statements and/or teaching attestations. Here are a few tips to help you talk with providers about their errors:

  1. Always start with a smile. If it’s your first time meeting, introduce yourself, state your position, and be sure they know you’re there to make sure billing is correct. Be a resource.
  2. When sending an email, allow your smile to show through your greeting.
  3. Explain with clarity your request. Some physicians may not have communicated with a coder in or out of the office before.
  4. Know that it’s OK to say that you don’t have the answer; however, give assurance that you’ll research for the answer or reach out to someone who has the answer.
  5. Say thank you and repeat the process.

Remember: Physicians look to coders to ensure that their coding is accurate. And while you may encounter a few physicians who will give you a little push back, most are willing to listen and learn.

Anitra Humphrey
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Anitra C. Humphrey, CPC, is audit specialist with Summa Health Medical Group. She previously served as secretary for two years with the Akron, Ohio, local chapter.

No Responses to “5 Ways to Communicate Effectively with Your Physician”

  1. Candice says:

    I’ve found it helpful to save unfavorable results for the end of our meeting. Instead, I review encouraging audit findings to keep their attention. Otherwise, If given at the beginning of our meeting, it’s possible to lose their focus for a successful chart review.