CMS Offers Web Updates for New Medicare Card

CMS Offers Web Updates for New Medicare Card

Patients will begin receiving their new, more secure Medicare cards beginning April 1 this year. To help clarify the transition from that date to the end of 2019, the Centers for Medicare & Medicaid Services (CMS) is letting providers know what numbers will be on remittance advice.

When providers submit a claim using a ps valid and active Health Insurance Claim Number (HICN), CMS will return both the HICN and the Medicare Beneficiary Indentifier (MBI) on every remittance device. CMS provides some examples:

Talking to Patients About their Card

CMS  offers guidelines to providers about how to talk to their patients about the change. CMS reminds providers to let patients know that the new numbers are replacing insecure Social Security numbers to protect them. New cards will be mailed beginning April 1. It will take some time for all cards to be send out. Please remind patients to assure mailing addresses are correct and to call 1-800-772-1213 if it has changed.

Also, patients should be suspicious of anyone who contacts them about their new Medicare cards. CMS and Medicare will never ask patients to provide personal or private information, especially over the phone.

Here are some terms CMS has adopted for this that you can help patients understand.

Language to use                                                             Here’s why
The new Medicare card has a new “Medicare Number” “Medicare Number” resonated best with consumers in testing, who easily understand that “number” can include identifiers that are alpha-­‐numeric. Consumers also understand that an alpha-­‐numeric number is considered more “safe.”
 

Medicare is removing Social Security Numbers from Medicare cards

This soft, simple language is well received and easily understood. Consumers prefer “removing” to “taking off,” which implies loss. Without specific reference to removal of Social Security Numbers, people with Medicare are more suspicious of the change, leading to conjecture including “my benefits are changing/decreasing” or “this is a waste of

money.”

Medicare will mail you a new card This clearly conveys that a new card will arrive by mail, which is more specific than generic words such as “send” or “get.”
 

The change will help protect your identity

While most consumers perceive removing Social Security Numbers from Medicare cards as positive, they still want CMS to explain why this is happening. Consumers perceive preventing identify theft to be the primary benefit of and reason for the change and feel it is a good thing to do.

 

Brad Ericson

Brad Ericson

Director of Publishing at AAPC
Brad Ericson, MPC, CPC, COSC, has been director of publishing for more than 10 years. Before AAPC he was at Optum for 13 years and Aetna Health Plans prior to that. He has been writing and publishing about healthcare since 1979. He received his Bachelor's in Journalism from Idaho State University and his Master's of Professional Communication degree from Westminster College of Salt Lake City.
Brad Ericson

About Has 303 Posts

Brad Ericson, MPC, CPC, COSC, has been director of publishing for more than 10 years. Before AAPC he was at Optum for 13 years and Aetna Health Plans prior to that. He has been writing and publishing about healthcare since 1979. He received his Bachelor's in Journalism from Idaho State University and his Master's of Professional Communication degree from Westminster College of Salt Lake City.

One Response to “CMS Offers Web Updates for New Medicare Card”

  1. Barbara R. Effron says:

    As a Medicare recipient ,how can I find out when I will receive my new Medicare Card?
    WilI be notified by mail that it is on its ‘way., or receive some type of notification when to expect my new Card?

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