Dianne Estes and Astara Crews, Region 3 – Mid-Atlantic NAB Representatives

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  • June 19, 2018
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Hello and welcome to AAPC Region 3!  Our Region consists of

Astara Crews and Dianne Estes, Region 3 – Mid-Atlantic NAB Representatives

Kentucky, Virginia, West Virginia, North Carolina, and South Carolina.  My name is Dianne Estes, and I am one of your National Advisory Board Representatives for the region.  My counterpart is Astara Crews.  We will be introducing you to some of the members in our region in this monthly email.
Today I would like to introduce you to Suzanne Crawford, CPC.  She has been a coder for 8.5 years, and works for Change Healthcare in Danville, KY.  Suzanne is a friend of mine.  We met at a local church, and quickly found we had many interests in common.  We are both members of the Danville, KY AAPC chapter.  She took some time to answer my questions about her coding career, and I’m thankful for her knowledge and expertise.
Dianne Estes (DE):  What setting do you work in?
I mainly work remotely with an occasional trip into the office. I do risk adjustment coding with Change Healthcare.
(DE):  What did you do before becoming a coder?
I was a stay at home mom.
(DE):  What made you decide on coding as an occupation?
I wanted a job I could work remotely so I could still be available to my kids.
(DE):  What has helped you most as a coder?
Online resources given and having coworkers to bounce ideas off of and to discuss things.
(DE):  What skill sets have you been able to translate from your previous work experience into coding?
Multitasking, organizational, attention to detail.
(DE):  What has been your biggest challenge as a coder?
My biggest challenge as a coder is the gray element of coding.  Co-workers interpret concepts differently and this can be frustrating at times. To rise above this challenge, you must use your resources and don’t be afraid to discuss with managers/senior coders.  Don’t be afraid to ask questions.

Mark and Suzanne

(DE): In what directions are you thinking of taking your coding career?
At this moment I have no plans to further my career.  My focus is my family.
(DE):  What advice would you give to someone starting a coding career?
Learn your coding guidelines inside and out, trust your gut, and don’t be afraid to ask questions when you don’t understand or are unsure. If you don’t agree with something, do your research before disputing.
(DE):  Please tell us about your family and home life, hobbies and interests.
I have been married for 20 years to Mark (pictured with Suzanne) with 3 teenagers. All my kids will be in high school this year. They play various sports which keeps us running all the time. When I do have down time, I enjoy reading.

Alex McKinley

About Has 111 Posts

Alex McKinley is AAPC’s senior marketing communications manager. Prior to his work at AAPC he worked in the tax and accounting industry. He received his bachelor's degree in Mass Communications (Public Relations Emphasis) from the University of Utah.

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