Round Table Considers Quality of Care Methodology

Participants at a recent government-industry round table concurred that quality of care cannot be measured in financial terms alone. To adequately measure quality of care, stakeholders agreed, requires a committed and informed board of directors, an effective use of dashboards, a sound business case, accountability, participation, transparency, and peer-to-peer comparisons.

At the round table entitled “Driving for Quality in Acute Care: A Board of Directors Dashboard,” held Nov. 10, 2008, and cosponsored by the Office of Inspector General (OIG) and the Health Care Compliance Association (HCCA), stakeholders focused on how a hospital’s board of directors can use performance scorecards, or dashboards, as a tool to promote quality of care in its institution.
Keynote speaker Michael D. Pugh, president and CEO of Verisma Systems, Inc., presented strategies for increasing accountability for quality at the board level and best practices for pursuing quality initiatives, such as using dashboards; putting a human face on the data; setting ambitious targets; avoiding color coding to low expectations; and aligning goals with the activities of stakeholders.
The process of developing quality of care dashboards, presenters said, requires statistics, consolidation and packaging of data, quality self-assessments, appropriate metrics, benchmarks, annual goals, monitoring, and consideration of both bad and good outcomes.
Read the full report on the OIG/ Web site.

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