COVID-19 Prompts Telehealth Expansion to Home-bound Patients

COVID-19 Prompts Telehealth Expansion to Home-bound Patients

Physicians now may use telehealth to conduct face-to-Face encounters for home health patients.

Home care providers may not be getting all the support they want from regulators in the face of the COVID-19 crisis, but the feds are helping home health agencies on one critical point: reimbursement for face-to-face physician encounter visits.

What Does the Telehealth Expansion Provide?

On March 17, the Centers for Medicare & Medicaid Services (CMS) announced an expansion of telehealth benefits for physicians and their patients. The changes allow physicians to provide telehealth visits to patients anywhere, not just in rural areas, and in their homes rather than at a healthcare facility.
“These changes allow seniors to communicate with their doctors without having to travel to a healthcare facility so that they can limit risk of exposure and spread of this virus,” CMS Administrator Seema Verma said in a release. “Clinicians on the frontlines will now have greater flexibility to safely treat our beneficiaries.”
The change was made possible by the 1135 waiver following President Trump’s national emergency declaration on March 13 and Department of Health and Human Services (HHS) Secretary Alex Azar’s public health emergency declaration on Jan. 31.
At the time, providers were still unsure whether those visits could count as the physician face-to-face encounter required for home health and hospice certification. A few days later, they got an answer.
“The face-to-face encounter … can be performed via telehealth in accordance with the requirements under 1834(m)(4)(C) of the Social Security Act,” CMS says in a COVID-19 Frequently Asked Question. “Under the expansion of telehealth under the 1135 waiver, beneficiaries are able to use telehealth technologies with their doctors and practitioners from home (or other originating site) for the face-to-face encounter to qualify for Medicare home health care.”
CMS issued no such clarification for hospice and has told industry representatives that, while it is considering the matter, it’s not currently planning to take action.

Are Telephone Calls Considered Telehealth?

In addition to allowing reimbursement for physician telehealth visits to patients in their homes, CMS is also loosening up on what kind of devices those visits can be conducted on.
“Patients will now be able to access their doctors using a wider range of communication tools including telephones that have audio and video capabilities, making it easier for beneficiaries and doctors to connect,” CMS says in its telehealth expansion release.
The feds have further clarified that non-public-facing technologies like FaceTime and Skype can be used for telehealth visits, but public-facing technologies like TikTok and Facebook Live can’t.
“We are empowering medical providers to serve patients wherever they are during this national public health emergency,” said Roger Severino, HHS Office for Civil Rights director. “We are especially concerned about reaching those most at risk, including older persons and persons with disabilities.”
The National Association for Home Care & Hospice is lobbying CMS to allow audio-only visits — i.e., phone calls — to count for telehealth visits too, it says.

How is HIPAA Compliance Affected?

Hand in hand with the telehealth expansion came an Office of Civil Rights (OCR) announcement of HIPAA enforcement discretion. “OCR will … not impose penalties for noncompliance with the regulatory requirements under the HIPAA Rules against covered health care providers in connection with the good faith provision of telehealth during the COVID-19 nationwide public health emergency,” OCR said. HHS also issued a waiver of certain sanctions for noncompliance with certain HIPAA requirements that day.
Further, the HHS Office of Inspector General announced it would not apply “administrative sanctions for reducing or waiving any cost-sharing obligations Federal health care program beneficiaries may owe for telehealth services,” according to a March 17 announcement.

Telehealth Not Limited to COVID-19

The telehealth visit doesn’t have to be for COVID-19 reasons to qualify for the expansion and exemptions. “OCR emphasized the need to ensure remote access to care for patients, especially those most at risk, regardless of whether or not the service is related to COVID-19,” note attorneys Rebecca Schaeffer and Cheryl Choice with law firm K&L Gates in online analysis. “Increasing access to telehealth will reduce the need for healthy or nonsymptomatic individuals to travel to facilities for health care, which in turn will help interpersonal interactions and further reduce transmission.”
Providers must also look to another authority which may have stricter requirements, Schaeffer and Choice remind. “Telehealth is heavily regulated by state law, and providers should ensure that they are meeting all state requirements prior to initiating telehealth services.”
Also, don’t take the OCR statement as carte blanche to ignore HIPAA requirements. “While these OCR pronouncements give covered entities some additional flexibility, it is limited, and overall HIPAA requirements continue to apply,” Schaeffer and Choice caution.

About Has 19 Posts

Rebecca L. Johnson, BS, is an executive editor, for The Coding Institute newsletters. She has covered the home health and hospice markets for 20 years.

4 Responses to “COVID-19 Prompts Telehealth Expansion to Home-bound Patients”

  1. Vanessa G says:

    Has there been any information in the update that states weather a Certified Medical Assistant can call the patient to obtain cheif complaint, social and familt history and medication lists before the vistual visit over the phone?

  2. Kristina Hernandez says:

    The rules state that telehealth services can only be performed by providers who can report and bill for E/M services. So, it would not be appropriate to bill for a telehealth visit if it is strictly performed by ancillary staff, but there are no rules that say staff can not obtain information prior to the provider performing the visit, with the exception that it must be done in real time. So I would make sure that it’s all done during one call/session, not having ancillary staff call the day before to obtain info, etc.

  3. Linda Griffith says:

    Fed registry published 4/6/2020 clearly identifies CPT codes covered under this new guidance with instructions to use original POS not POS 02 and modifier 95.
    Federal Register /Vol. 85, No. 66/Monday, April 6, 2020/Rules and Regulations

  4. OnCallMD says:

    Conducting face to face consultations are possible with the help of telehealth technology. There are many apps that doctor use in the ways of implementing the telehealth services to patients in rural and urban areas as well. Thank you for the informative blog.