Search Results: customer service

Consider implementing these recommendations to score high with patients. From time immemorial, many societies have been based around one thing: commerce. Although what we perceive as currency has changed throughout history, our expectation to get what...
Sep 6th, 2019
Comments Off on Design a Value Proposition to Improve Customer Service
Collaboration and auditing are important to the health of your organization. The objective of a value proposition is to create products and services that customers want that also benefit the organization. The auditing department at Duke University Hea...
Mar 1st, 2018
Comments Off on Rediscover the Lost Art of Customer Service
Ask “WWAD?” and then apply these tips to patient and colleague interactions. By Chelle Johnson, CPC, CPMA, CPCO, CPPM, CEMC, AAPC Fellow The medical world is still an arena where, regardless of how much technology is available, face-to-face communicat...
Dec 5th, 2017
Comments Off on DIY Tips for Personal Customer Service
Be a problem-solver by taking your member experience into your own hands. Since I first started working in customer service at AAPC in 2008, our processes, products, and (some) people have changed, but the answers to members’ most common questions rem...
Oct 1st, 2015
Comments Off on Customer Service: The Key to Happy Patients' Experience
Promote a positive patient experience to retain loyal patients, improve finances, and reduce liability. Successful retail and service industries know the importance of good customer service. The healthcare industry knows this, as well, but has only b...