In Billing
Aug 19th, 2019
You may think you are doing your patients a favor when you write off their copays for your providers’ services. But you may hurt yourself badly in the process if you do. That’s because your practice’s generosity in waiving a patient’s financial responsibility may be violating the terms of your contract with a private payer, ...
In Billing
Aug 19th, 2015
by Mary Pat Whaley, FACMPE, CPC To ensure successful collections in a medical practice, front desk staff must be involved. As a first point of contact for patients, front desk staff should understand insurance concepts, and be able to explain clearly your practice’s financial policies and patients’ financial responsibility. I don’t recommend that front desk ...
 By Janice Jacobs, CPC, CPCO There is nothing worse than getting an enormous bill for medical services that you weren’t expecting, especially if you have insurance. Recently, a patient required diagnostic lab testing by a specialist. The physician’s office was very careful to inform the patient that she would not be covered by her insurance ...
Turn patient woes into corrective action. By Judy A. Wilson, CPC, CPC-H, CPCO, CPPM, CPC-P, CPB, CPC-I, CANPC, CMRS Most healthcare professionals dread handling patient complaints. I used to hate it when I’d receive a page, saying that someone with a complaint wants to speak to the office manager. I’d think, “This is a waste ...
In Billing
Mar 3rd, 2014
Insurance verification is necessary to determine the validity of the patient’s coverage with the third-party payer, and to establish the patient’s financial responsibility (e.g., co-insurance, co-pay, deductible, and annual out-of-pocket limits). Staff responsible for insurance verification should review the provider’s schedule daily to identify scheduled new patients prior to their appointments. ...