Your reception area is the first thing a patient will see when coming to the office. It should be inviting and clean, while also providing privacy and efficiency. Potential negatives in a reception area include: Dirty counters, chairs, or carpet, which may give the impression that germs and diseases are all around. Dog-eared reading material: ...
When collecting for physician services, help ensure payment with gentle but firm techniques. By Beth Schleeper, CPC, CPB, CPCO, CPMA, CPPM, CPC-I, CEMC Patients with high deductibles and high co-insurance amounts are responsible for a significant portion of provider reimbursement. Many of these patients have never had insurance before. They may not understand deductibles, co-insurance, ...
Patients make payment a priority when you make their quality of care a priority. About a year ago, I began seeing my clients’ patient balances increase. After some investigation, I uncovered an explanation: Providers and their staff are becoming less comfortable having the “money talk” with patients; and patients, consequently, are feeling less obligated to ...
Promote a positive patient experience to retain loyal patients, improve finances, and reduce liability. Successful retail and service industries know the importance of good customer service. The healthcare industry knows this, as well, but has only begun to see patients as “customers.” Healthcare organizations are quickly learning that making customer service a business requirement reaps benefits ...
Jul 1st, 2014
[Cover] Benefit from owning an independent medical practice by adapting to healthcare reform. By Christopher Phillips Changes already underway in the healthcare industry will require practices to dedicate substantial time and attention to adaptation. New challenges, from value-driven reimbursement to vertical integration, make it more complicated to maintain a small, physician-owned medical practic...