Ask “WWAD?” and then apply these tips to patient and colleague interactions. By Chelle Johnson, CPC, CPMA, CPCO, CPPM, CEMC, AAPC Fellow The medical world is still an arena where, regardless of how much technology is available, face-to-face communication still dominates. As such, customer service is key. To provide excellent service, ask yourself: What Would ...
Be honest; let us know what’s working and what needs fixing. Statistics show that preventive healthcare exams save lives and increase life expectancy. Even though the patient sometimes schedules and shows up at these appointments begrudgingly, nobody who works in this industry should need to be convinced of the importance of an annual checkup. AAPC ...
Be a problem-solver by taking your member experience into your own hands. Since I first started working in customer service at AAPC in 2008, our processes, products, and (some) people have changed, but the answers to members’ most common questions remain the same. We’re always happy to assist you, but it’s equally rewarding to show ...
Tighten up the turnaround time for patient payment and see the financial benefits to your practice. By Teresa D. Skipper, CPC, CHCA The number of days that claims are in accounts receivable (A/R) is climbing. Is it any wonder? Patients no longer have $500 yearly deductibles with 80/20 policies and low copays. Deductibles have increased ...
Your reception area is the first thing a patient will see when coming to the office. It should be inviting and clean, while also providing privacy and efficiency. Potential negatives in a reception area include: Dirty counters, chairs, or carpet, which may give the impression that germs and diseases are all around. Dog-eared reading material: ...