Key performance indicators will help you generate a true picture of practice revenue. by Jim Strafford, CEDC, MCS-P Since I began my career in revenue cycle management, formerly called accounts receivable (A/R) management, reporting capacity and functionality have increased exponentially. Back then, a billing cycle manager could access a very basic package of reports to ...
In Billing
Aug 30th, 2013
By Delly Parham, CPC “Take backs” have replaced “pay backs,” thanks to the adoption of paperless business practices. This demands a new approach to overpayment issues. What is a take back, and what does this mean to your practice? A payer automatically deducts dollars for an alleged overpaid claim from a future claim payment. This ...
Jun 1st, 2013
Use these practical tips to help you get your practice running at maximum efficiency. By Andrea Umbreit, MPA Congratulations! You have a shiny new electronic health record (EHR) system. You carefully selected your EHR, trained your staff, and evaluated workflow and technology. Now you must keep up with ongoing medical records management. Although you probably ...
Jun 1st, 2013
“Leadership and management must go hand in hand. They are not the same thing.” — Alan Murray, deputy managing editor for the Wall Street Journal By Jamie Verkamp  and Rachel Granatino There are many different types of leaders. There’s the seasoned employee who motivates others to be as productive as he is, or the receptionist ...
Jun 1st, 2013
Because nobody likes being wrong, you must be delicate and effective when pointing out error. By Brandi Tadlock, CPC, CPC-P, CPMA, CPCO Every position in healthcare administration occasionally requires the ability to tactfully offer constructive criticism. Understanding when, where, and how to critique the work of your colleagues is critical to ensuring your message is ...