Data from 20 million appointments by SolutionReach was analyzed to gain insight into the optimum time for practice managers and their staffs to successfully remind patients about their upcoming appointments.  The data showed that a reminder sent immediately after making the appointment has little effect on the patient arriving for the appointment. Remind at 3 ...
In Billing
Mar 23rd, 2011
Missed appointments, which include no-shows and last minute cancellations, can cost a practice in different ways. First, take the lost revenue from the missed appointment itself, add the cost of employees who spend time scheduling the appointment and making follow-up calls with the patient, and then add the empty time that could have been filled ...
Nov 1st, 2007
Know the Rules For No-Shows By Peter Keohane, JD, MPH, CPC A practice manager recently asked me about patients who miss appointments and how she should address this growing problem. As AAPC members know, when scheduled patients fail to show up for their visits, they cause an interruption in the scheduling process, which creates inefficiency ...