Having an online presence for your practice is convenient for your patients, and helps to keep your staff attending to patients instead of answering common questions on the phone. In a matter of seconds, patients can look up your hours of operation, your location, the insurances you accept, policies, staff information, procedures, etc., which boosts patient satisfaction. ...
By Christopher Phillips Customer satisfaction is fundamental to medical practices. Not only will it drive a patient’s decision to choose your practice over another, but it will also be factored into reimbursement in new payment models. Payers will weigh the results of patient satisfaction surveys into their performance measures for your practice, which will influence how ...
Aug 1st, 2008
Help Physicians Communicate with Patients to Increase Satisfaction and Reduce Liability By Robert A. Pelaia, Esq., CPC Joseph Kipling, an English author and poet, is credited with once saying that words are the most powerful drug used by mankind. Nowhere is this statement’s truth more clear than in physician/patient communication. Frequently, coders wear many hats ...