Promote a positive patient experience to retain loyal patients, improve finances, and reduce liability. Successful retail and service industries know the importance of good customer service. The healthcare industry knows this, as well, but has only begun to see patients as “customers.” Healthcare organizations are quickly learning that making customer service a business requirement reaps benefits ...
Nov 1st, 2012
By Barbara J. Cobuzzi, MBA, CPC, CPC-H, CPC-P, CPC-I, CHCC, CENTC Many practices enjoy the benefits of outsourcing their billing functions, such as the ability to concentrate on providing patient care. Choose the wrong billing company, however, and you may end up with even greater distractions and financial frustration. Meet Your Billing Needs To be ...
Having clear policies and processes for handling claims denials can affect your bottom line by improving your revenue cycle, decreasing staff costs, and increasing cash flow. In too many circumstances, denials are either resubmitted or ignored without really considering the causes. As a result, ongoing revenue capture is not optimized and the practice spends excess ...