Part 1: Begin with solid policies and procedures. By Linda Martien, CPC, CPC-H, CPMA Being a practice manager means you must know where the buck stops in your facility or office: Who is accountable for what? Can you measure staff performance? What is your policy for conflict resolution, collections, appointment no shows, absenteeism, etc.? These ...
In Billing
May 11th, 2012
Health research firm KLAS says internal medicine doctors report a satisfaction of 7.6 out of 9 for their chosen electronic health record (EHR) systems, making them the  group of physicians most satisfied with their EHR. The Utah-based research group’s study finds family physicians are nearly as satisfied with their EHR systems. Oncologists and ophthalmologists are ...
In CMS
Oct 19th, 2010
The 2010 Medicare Contractor Provider Satisfaction Survey (MCPSS) results are in. The MCPSS offers Medicare fee-for-service (FFS) providers an opportunity to give the Centers for Medicare & Medicaid Services (CMS) feedback on their satisfaction, attitudes, perceptions, and opinions about the services provided by their respective contractor. This year, 69 percent of providers stated they were ...