Candice R. Gilliard Robinson, CPC-A

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Candice R. Gilliard Robinson, CPC-A
120 Green Springs Drive
Columbia, SC 29223
803-760-2198 Cellular

Objective: Seeking Position as a Medical Biller and Coder

Summary of Qualifications:

• Detail Oriented
• Effective Communicator
• Professional Work Ethic
• Extensive Knowledge of Computer Software and Systems

Skill Sets:

2010-Present, Customer Service Representative, MV Solutions, Blythewood, SC

• Answer Customer Inquiries related to Insurance Cancellation, SR-22
Insurance, Driver and Vehicle Issues
• Update Customer Insurance Information for Driver Clearance
• Advise Customers of needed information to clear Suspensions
• Transfer Calls to Appropriate Departments
• Research Customer Complaints as Needed

2008-2010, Team Lead for Global Customer Service Representative, Monster, Florence, SC

• Ensure Customer and Client Awareness of Monster's Products and Services
• Timely Respond to Customer Inquiries
• Effectively Troubleshoot Issues using Critical Thinking Skills and Probing
Questions to establish a Root Cause
• Research Customer Complaints and work as a Liason between Clients and
Monster Internal Partners
• Update Customers Account as Needed

2007-2008, Hazard Insurance Specialist II, Assurant, Florence, SC

• Resolved Mortgage Loans
• Resolved Escalated Mortgage Issues
• Updated Mortgage Policy Renewal Information
• Retrieved Funds, Downloaded Mortgage Findings via Excel Spreadsheet
• Placed and Replaced Original Policy Procedures and Enforced With Higher
Mortgage Standards
• Call Center Customer Service Representative
• Provided Administrative Service to Customers/Managerial Staff

2006-2007, Certified Nursing Assistant, Southland Health Care Center, Florence, SC

• Record Vital Signs
• Transport Patients to and from Various Activities
• Rehabilitation Assistant
• Aide with Activities of Daily Living
• Check Height and Weight of all patients

2004-2006, 2010-Present, Certified Nursing Assistant /Certified Medical Technician, The Benzie T.
Rice Home, Columbia, SC

• Record Vital Signs
• Aide with Activities of Daily Living
• Administered Medications and Logged Medication count, Check Glucose and
Administered Insulin
• Secured Living Quarters
• Faxed Prescription Refill Orders to Desired Pharmacies
• Assist and Compile Data at Nurses Station

Fairfield Central High School, 2003 Honor Graduate, High School Diploma
Currently enrolled in Medical Billing/Coding Classes at SC Archives and History, Columbia, SC

Midlands Technical College, Airport Campus, 2003-2006, Vocational Certificate
Fairfield County Vocational Center, 2000-2003, Certified Nursing Assistant
Certified Medical Technician, January 2007, Bishop Gadsden

Training Courses:
MS Word, MS Excel, MS PowerPoint 7.0, MS Access, Lotus Notes

Phi Theta Kappa

References : Available Upon Request