Experienced CPC looking for remote position

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Victoria S. Morrison
RR 11, Box 909
Jacksonville TX 75766
Cell Phone: 903-240-5973
Email: vikkimorrison@inbox.com


December 2008 – September 2010 RadMax LTD
Patient Account Representative
 Responsible for insurance and self pay follow up, including appeals to Medicare, Medicaid and private insurers.
 Responsible for processing all refunds to insurance and patients.
 Responsible for developing training manual.
 Responsible for training of new employees.
 Assisted with other duties as needed: payment posting, telephones, mail, etc.

February 2007 – May 2008 Southern Multifoods, Inc.
Executive Administrative Assistant for Legal and Maintenance
 Responsible for assisting In-house Legal Counsel with department organization and correspondence and contact with customers and employees.
 Responsible for assisting Maintenance Director with new projects, locating contractors to request bids for maintenance services, accepting maintenance requests from 85+ restaurants, obtaining contractor services for emergency repairs and follow up to determine satisfactory job completion. Tracked state regulated maintenance services, such as fire extinguisher and vent hood services and ADA requirements.

June 2002 – January 2006 Northeast Texas Physician Services
Information Systems Support Coordinator
 Responsible for maintaining support for various software systems and some hardware functions.
 Responsible for producing monthly financial reports, graphs, and charts for the system (as a whole) and by each physician.
 Responsible for developing and delivering education for staff on current coding issues for all payer classes.
 Responsible for conducting chart audits for physicians to ensure compliance with Medicare requirements and teaching physicians proper documentation techniques.

September 2001-April 2002 Trinity Mother Frances-Hospital Division
Team Leader – Business Services, Mother Frances Hospital, Jacksonville
 Responsible for daily operations, including PBX Admissions, Medical Records, Coding Department, Registration and checkout for multiple physician clinic and outpatient services.
 Handled customer service complaints and issues.
 Design and implement process improvement for all Business Service departments.
 Develop and implement Quality Assurance monitoring program.

August 2000-August 2001 Trinity Mother Frances-Clinic Division
Associate Director - Front End Operations
 Development and implementation of core business policies and processes.
 Identify/isolate key business problems; establish processes to correct and monitor processes for continued compliance.
 Development and implementation of education for business processes.
 Development and implementation of reporting mechanism between sites and Central Business Office.

Nov 1996-August 2000 Trinity Mother Frances-Clinic Division
Site Manager
 Responsible for management of daily operations of multi-physician clinic, including human resources, physician administration, accounts receivable, cash management, reconciliation processes, accounts payable, budget processes, coding and compliance, strategic planning and quality improvement.
 Established and maintained a central supply room, including inventory control and ordering from internal and external vendors.
 Handled all customer service complaints and issues.
 Responsible for implementing policies and processes to merge individual physician practices into comprehensive clinic environment.

June 1990-Nov 1996 Roger N. Fowler, M.D. Kilgore TX
Office Manager
 Responsible for daily operations of a single physician office, including human resources, employee training, computer database management, inventory ordering, accounts payable, accounts receivable, insurance processing and strategic planning. Prepared all payrolls along with state and federal reports. Maintained bookkeeping for all of Dr. Fowler's businesses.
 Selected and managed conversion of computer database for shared system.
 Assisted in conversion and closing of physician practice in November 1996, when Dr. Fowler sold to Trinity Mother Frances Health System.


1983-2002 Kilgore College Kilgore TX
Business Management
Jan. 2003 – Sept 2005 Letourneau University Longview TX
Business Administration (80+ hours completed)
1984-present (Continuing Education) Advanced Word Processing, Kilgore College Advanced Coding, Tyler Jr. College Chart Auditing, Tyler Jr. College


American Academy of Professional Coders
Certified: April 2001
Recertified: December 2010


Proficient in Word, Excel, PowerPoint, Access, Outlook Express, Quickbooks, Peachtree, and many medical practice softwares, including multi-tiered software. Typing skill at 50 wpm and 10-key by touch. Competent with typical office equipment: copiers, faxes, scanners, printers, computer telephones.

Reference available upon demand.