Question Medical Billing

leazarate

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Robstown, TX
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Hello, I am new to medical billing and Abacus software. Can someone explain to me if I have a pharmacy claim that was rejected from Caremark and this claim has a copay. Do I write off the copay and write off the remaining or since it is rejected do I just write it off as whatever it was rejected for? Thank you and sorry I am new to this!
 
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