OON Provider Billing In Wound Clinic


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My provider is out of network with an insurance plan. He covers the wound clinic at the hospital as part of a hospital agreement. He can not refuse to see a patient who comes through the wound clinic as he is the only surgeon who covers. If the patient has no oon benefits in their policy and my claim is denied stating provider is oon and patient has no oon benefits, can I appeal on any grounds? I'm not sure if the Emergency care policy applies to this scenario if it's not an Emergency room. Any thoughts on this? Thank you.


True Blue
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You certainly can try to appeal - since at this point the claim is the patient's responsibility, you'd be appealing on behalf of the patient. I would just stick to the facts and explain to the insurance why it was necessary for the patient to receive these services out of network, that the service was ordered by an in-network provider. I agree that you shouldn't try to say that this was emergent as that could be taken as a misrepresentation, but you could argue, if the documentation supports it, that this was a necessary service that was part of the care plan and couldn't be missed and that no other provider was available that day.

It may or may not work and if not you'll have to decide if you want to require the patient to pay this bill. This is really an issue your front-desk staff or schedulers should ideally catch in advance. If it's known that the patient has no benefits, they could reschedule the visit or try to get prior authorization for out-of-network benefits, or at the very least make the patient aware that the visit won't be covered and that they need to make arrangements to cover the costs if they still choose to see the provider.