We have a patient who we've seen only once. We received an unsolicited medical record from a psychologist or psychiatrist for the patient. The patient is not scheduled to return to us. The patient is seeking disability and the social security administration required her to go for a psychiatric evaluation. She requested the records and was told by the psychiatric office that they were unable to release directly to her because she did not pay for the service and the social security office did. However, the patient informed me that the psyciatry office told her that if she signed a release to forward the record to her doctor, we should be able to release.
She came in yesterday requesting her record. I simply told her that I was unable to release the record until verifying with SSA that I am able to release the record. I have not been able to get through to SSA, and today is a holiday. Has anyone ever gone through a similar scenario and care to offer any advice?
She came in yesterday requesting her record. I simply told her that I was unable to release the record until verifying with SSA that I am able to release the record. I have not been able to get through to SSA, and today is a holiday. Has anyone ever gone through a similar scenario and care to offer any advice?