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Account Representative Job in East Amherst, New York

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Job Title: Account Representative

Employer:Center for Diagnostic Imaging
Required Certifications:RHIA,RHIT,CCS-P,One of the following: CPC,RCC
Required Experience:3 to 4 years
Location:8750 Transit Road Ste 215 East Amherst 14051, NY, US
Date Posted:2/27/2019

As a Patient Account Representative in our Buffalo, NY office, you will review and investigate open diagnostic imaging accounts receivables to resolve accounts in order to maximize cash receipts. This role will also include working no authorization denials and other denials related to the coding and billing of exams.  You will play an important role in reducing the days-sales-outstanding (DSO) - resulting in increased monthly gross collections and increased percentage of collections. This position is full time working Monday-Friday standard business hours.

CDI is a national provider network of medical imaging and related Services.  At CDI our passion for our patients, customers and purpose requires teamwork and dedication from all of our associates. Working in a team environment, you'll communicate with patients, insurance carriers, co-workers, centers, markets, referral sources and attorneys in a timely, effective manner to expedite the billing and collection of accounts receivable.  You will be reviewing, re-coding, and resubmitting for a variety of imaging procedures, including MRI's, X-rays, CT scans, Mammograms, and Ultrasounds.

Creates a positive experience for every customer, every day by believing in and practicing The Experience

(90%) Accounts Receivable Collections

  • Communicates with patients, insurance carriers, co-workers, centers, markets, referral sources and attorneys in a timely, effective manner to expedite the billing and collection of accounts receivable
  • Investigates denials to identify reason for denial
  • Re-codes accounts with proper ICD-10 codes when necessary
  • Contributes to the steady reduction of the days-sales-outstanding (DSO), increases monthly gross collections and increases percentage of collections
  • Prioritizes work load, concentrating on 'priority' work which will enhance bottom line results and achievement of the most important objectives
  • Contributes to a team environment by being a resource to other Account Representatives on coding questions
  • Recognizes and communicates trends in workflow to departmental leaders
  • Meets or exceeds RCM Quality Assurance standards

(10%) Performs other duties as assigned

  • As backup for customer service team, communicates and responds to customer inquiries as needed


  • High School diploma or equivalent
  • Certified Medical Coder
  • 2+ years experience in a medical billing department
  • Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook
  • Proficient with using computer systems and typing


  • Graduate of an accredited medical billing program


Please visit our website to learn more and apply: https://recruiting.adp.com/srccar/public/RTI.home?c=1135207&d=ExternalCareerSite&r=5000460601106#/ 

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