Medical Billing Customer Service Representative:
Seeking
a team player that is customer service oriented with experience handling a
heavy call volume and medical collections.
Requirements:
High
school graduate
3
years of phone customer service experience
Excellent
verbal and written communication skills
Medical
collections experience preferred
Professional
and compassionate over the phone
Essential Duties &
Responsibilities
Maintain
a high level of top-notch customer service and professionalism to a wide range
of diverse customers
Ensuring
that all patient billing questions, complaints, or requests of any kind are
promptly addressed in the manner that secures maximum patient satisfaction
Ability
to accept and implement coaching and feedback to ensure the ability to achieve
pre-determined performance goals
Engaging
customers on a daily basis via all forms of communications (phone, email, etc.)
Utilization
and successful navigation through multiple computer based applications with
speed and attention to detail
Field
incoming calls from patients and responsible parties regarding payment for
services rendered.
File
and maintain paperwork
Demonstrates
excellent communication skills with patients/guarantor in order to obtain
accurate information.
Collecting
outstanding balances on accounts and making collection judgements according to
company policy.
Keep
open lines of communication with both internal and external customers allowing
issues to be resolved with little or no conflict.
Completes
all internal and external customer requests within 48 hours.
Demonstrates
knowledge & compliance with insurance, local, state and federal regulations
related to office billing.
Medical Billing Specialist:
Seeking
a self-driven, dedicated Medical Billing Specialists with a minimum of 5 years
medical billing experience, who enjoy working in a busy medical billing office
environment. We are looking at a March 1, 2019 start date.
Requirements:
Excellent
verbal and written communication skills
Excellent
customer service skills
High
School Diploma required, Bachelor's Degree preferred
Bonus:
Certified
coder a plus
Patient Collections Specialist:
Seeking
a team player that is customer service oriented with experience in medical
collections.
Requirements:
High
school graduate
3
years of customer service experience
2-3
years of medical collections experience
Proficient
in Microsoft Word and Excel
Excellent
verbal and written communication skills
Payment Posting Specialist:
Seeking
self-driven, dedicated Payment Posting Specialists with a minimum of 5 years
medical billing experience , who enjoy working in a busy medical billing office
environment. We are looking at a March 1, 2019 start date.
Requirements:
Excellent
verbal and written communication skills
Excellent
customer service skills
High
School Diploma required, Bachelor's Degree preferred
Bonus:
Care
Cloud experience