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Client Account Manager Job in Overland Park, Kansas

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Job Title: Client Account Manager

Skills:CPC,previous supervisory experience
Required Certifications:CPC
Required Experience:3 to 4 years
Preferred Experience:5 to 7 years
Location: Overland Park 66210, KS, US
Date Posted:1/28/2019
JOB SUMMARY: As a member of the RevCycle+ Client Management team, the Client Coding Manager will maintain a high level of client satisfaction by serving as the primary point of contact for coding related issues for assigned clients. The manager will participate actively in implementation activities and manage the coding delivery and specialist teams for their assigned clients all the while producing quality and meeting contract mandated timeframes. PRINCIPAL DUTIES AND RESPONSIBILITIES: • Manages the client service level agreement metrics including delivery expectations with turnaround timeframe • Drives monthly client meetings via phone or in person in order to ensure a proactive feedback loop across the team • Communicates regularly with all key members of the RevCycle+ team to meet client needs as well as corporate objectives • Maintain awareness and knowledge of client satisfaction levels • Monitor on-going progress and success of each client utilizing various matrix • Identify and participate in resolution of client problems or issues in a timely manner • Provide periodic status reports to RevCycle+ / T-System leadership teams regarding client status • Meet with clients (at a minimum) on a monthly basis to review monthly reporting package and discuss any operational issues • Develop and present executive level reporting package on a quarterly basis • Manage a team of 3+ direct reports, including performance reviews, employee development and disciplinary action as necessary • Work with client point(s) of contact in resolution of all coding and charge capture related issues • Work in collaboration with Quality Assurance teams regarding all coding quality issues • Collaborate with team to improve existing products and services • Collaborate with team to develop new products and services • Assist direct reports with accurate application of diagnosis and procedure codes utilizing ICD-10-CM, ICD-10-PCS, CPT®, and HCPCS • Provide and/or aid direct reports with interpretation of coding guidelines for accurate code assignment • Identify and ensure that direct reports understand the importance of documentation on code assignment and the subsequent reimbursement impact • Align personal conduct with and build a team culture that aligns conduct with AHIMA's Standards of Ethical Coding and the Company’s Code of Ethics and Business Conduct • Comply with and promote and support direct report’s compliance with all internal policies and procedures • Actively participate in Company provided training and education and ensure that direct reports complete mandatory training and education by established deadlines and are able to properly implement and/or practice the principles taught via the Company’s training and education program • Ensure individual and direct report compliance with all privacy and security rules and regulations and commit to the protection of all Company confidential information, including but not limited to, Personal Health Information • Thoughtfully evaluate risk, participate in the development of risk mitigation activities and engage in correcting deficiencies MINIMUM QUALIFICATIONS AND REQUIREMENTS: • Bachelor’s degree or the equivalent experience preferred • National coding certification through AAPC or AHIMA • A minimum of 3 years previous coding experience including facility level of service and Professional E/M coding; experience with facility trauma and observation charge capture preferred • A minimum of 2 years of previous management experience in a healthcare setting • Strong verbal and written communication skills Ability to prioritize workload, to meet deadlines and to maintain a high level of quality and accuracy • Initiative, resourcefulness, and attention to detail • Proficient in Microsoft Office applications including PowerPoint, Word and Excel • Ability to navigate in a variety of EMR environments and review hand-written charts • Ability to manage multiple complex projects on an on-going basis is required • Ability to work with various personnel with varying skill sets in team-centered environment • Ability to identify the nature of problems and use high-level problem-solving skills TRAVEL: Estimated to be 25%-30%, must live within 45 miles of Nashville, TN.


Please apply through our Company web site at www.tsystem.com. Select Careers & About Us to see a full list of job openings. EOE

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