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Health Information Management Supervisor Job in Bakersfield, California

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Job Title: Health Information Management Supervisor

Employer:UnitedHealth Group
Skills:acute care hospital H.I.M; CAC,CD – 10 and CPT
Required Experience:1 to 2 years
Location:400 Old River Rd Bakersfield 93311, CA, US
Date Posted:2/8/2021

Combine two of the fastest – growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM

Optum360 is a dynamic partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm PST. Our office is located at Bakersfield, CA.

Primary Responsibilities:

  • Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions
  • Provides operational guidance and support to assigned staff under the direction of the HIM Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required.  Serves as technical advisor and resource to staff and the Manager
  • Responsible for the development of associate work schedules and assignments to ensure cost effective staffing providing optimal work – flow needs that meets performance requirements
  • Performs job – specific accountability of relief staff (80%+ of work time devoted to staff support) or other job functions as assigned by the Manager, or as required to meet expectations. Thorough knowledge of all aspects of HIM services and skills to successfully fill – in any position, fully meeting performance expectations and standards. Works varying hours and / or on – call schedule, as required
  • In coordination with the Manager may participate in the redesign of HIM processes and systems to improve service, data integrity, and staff productivity / quality to achieve departmental goals and process outcomes
  • Develops effective decision – making, communications and interpersonal relations to ensure a positive image of Optum360 and the client, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters
  • Provides timely and professional follow – up to customer complaints and issues
  • Ensures problem resolution and corrective action for long – term solution, coordinating such effort across intra and inter – departmental channels
  • Provides function – specific training, including staff orientation / onboarding and continuing education, in coordination with the Optum360 Training and Quality Assurance Program.  Cross – trains and supports the functions of all centralized patient access functions
  • Maintains work site in full operational order
  • Orders supplies and other materials in compliance with budgetary constraints
  • Maintains a neat, orderly work environment that denotes professionalism and efficiency
  • Develops job aides to assist the staff in performing work assignments
  • Manages assigned staff in order to ensure steady workflow balance and high quality outcomes
  • Effectively directs and facilitates a team to achieve its desired outcome
  • Creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention 
  • Supports a collaborative, participative management style
  • Fosters teamwork atmosphere between business and clinical stakeholders 

Responsible for the following activities:

  • Schedules and conducts regular individual and team / group meetings for the purposes of disseminating information, performance feedback and development
  • Selection of employees based on potential contributions, departmental culture / needs and personnel policies. Recommends allocation of resources based on scope of goals and priorities
  • Reviews employees’ work regularly, discusses problem areas and maintains periodic documentation, as needed. Makes recommendations regarding personnel actions and follows – up, as warranted.  Mentors and coaches associate to ensure positive outcomes
  • Completes the work schedule, ensuring adequate and appropriate coverage and performance. Effectively manages to the department resources to avoid the use of overtime and / or alternative staffing resources, minimizing when possible

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of experience working in acute care hospital H.I.M Department
  • 1+ years of experience in a leadership or supervisory role
  • Ability to travel 50 – 70% of the time
  • Ability to work our normal business hours of 8:00am – 5:00pm PST
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Associate's Degree (or higher)
  • Experience with Computer – Assisted Coding (CAC)
  • Maintains current knowledge of HIM and / or Coding processes and systems
  • Knowledge of ICD – 10 and CPT terminology
  • Working knowledge of medical terminology
  • Strong communication and worked with patients, physicians, associates, Optum360 / client leadership, multiple direct patient care providers and others in order to expedite the HIM and / or Coding process 

Soft Skills:

  • Strong communication skills (verbal and written) in dealing with trainees, associates, and internal / external customers
  • Critical thinking, problem solving and decision – making skills. Strong quantitative and analytical abilities to process and display data
  • Must be able to independently set and organize own work priorities for self and for the assigned team, and successfully adapt to new priorities as part of a changing environment
  • Must be able to multi – task and work concurrently on a variety of tasks / projects in an environment that may be stressful with individuals having diverse personalities and work styles

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

Keywords: HIM, Health Information, Management, Bakersfield, Stockton, CA, California, hiring immediately


Contact Jonalyn Celindro at  jonalyn_celindro@uhg.com

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