As part of the FPRMO, the Analyst III supervisor will provide support in areas of professional fee revenue operations as it relates to the management of designated work queues and assigned projects for all units within the department.
Responsibilities include monitoring staff productivity in the work queues, ensuring charge sessions are being resolved and deferred items are being appropriately followed up on. Duties also include taking part in the escalation process of contacting physicians and administrators for documentation deficiencies towards the goal of decreasing charge lag.
The Analyst III Supervisor must be flexible and adept at juggling multiple tasks with competing priorities. He/she must ensure prompt and professional responses to staff, faculty, and administrative questions related to job responsibilities. Duties include researching billing questions, working the billing work queues when coverage is needed, training staff, updating billing workflow processes, and understanding front end and back end charge workflows to be able to identify opportunities for improvement.
The Analyst III Supervisor must demonstrate the ability to work collaboratively and communicate effectively and promptly with all levels of faculty, management, and staff within a deadline driven and team-oriented environment. He/she is responsible to provide updates to the management team on work queue status, staff productivity/performance, and escalate potential billing problems to management. It is crucial that this position provides ongoing updates and ensures complete transparency to the management team.
He/she must demonstrate the ability to perform all duties in a professional and courteous manner and will conform to all UCSF and HIPAA policies and procedures.
• BA/BS required or 5+ years of related physician billing with progressive supervisory experience
• Demonstrated knowledge of coding (CPT and ICD-10), clinical documentation requirements (for both billing and compliance), and the billing submission process.
• Previous experience in healthcare
• Strong analytical and communication skills
• Prior working knowledge of the EPIC (Apex) system
• Strong computer skills; proficient in Excel, Word, PowerPoint
• Certified Professional Coder in good standing with AAPC or AHIMA
• Familiarity in reporting and reporting writing
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
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