Objective To assist my employer in performing effectively and efficiently by anticipating needs and taking proactive action, while continuing to expand my skill set and knowledge base so as to continuously improve as a valued resource.
Internship
Certification
Experience
JC Penney?s, Niles, IL. Security Intern (Summer/Fall 2000), 7/00-8/01
Certificate from AAPC, CPC-H-A
2013-Present LongHorn Steakhouse Des Plaines, IL
Waitress: Wait on tables and offer total guest satisfaction

2008-2012
Quality Assurance Specialist/GIS Coordinator

? Mapping Software: map territories or move territory lines around for new and current specialists

? Assist: maintain deadlines are met for over 300 Field Specialists or asking for their assistance in another territory

? Reporting: Execute and distribute reports monthly for our Field Specialists

? Data Entry: Enter date for specialist visits to units

Other: There are multiple projects when asked to assist on a daily basis

2001-2008 Ecolab/EcoSure Lincolnshire, IL
Data Entry/Administrative Assistant

? Account Creation/Maintenance: Set up new specialists with the proper User ID?s and passwords. Responsible for deactivating accounts as necessary.

? Customer service: Direct inbound calls, answer all calls appropriately.

? Mailers: Duplicating, collating, packing/stuffing packages containing monthly project work for over 300. Familiar with UPS WorldShip software and FedEx.

? Expense Form Reimbursement: Tracking of hours and mileage for Field Specialists.

? Reporting: Executing and distributing 10-25 daily reports in several formats.

? Data Entry: Entered correct information for our retail projects


Education 1992-1996 Niles West High School Skokie, IL
1996-2001 Roosevelt University (BA in PA & Law) Schaumburg, IL
2012-2013 Career Step ? Certificate for Medical coding/billing Utah


Extra Curricular Activities






Skills








? ? ? ? Member of American Legion Post #134 Women?s Auxiliary
? Who?s Who Member in 1994
? Illini Girl?s State Member in 1995
? Community Service for Skokie Police Department- remain on list
? AAPC Member since 2014

? Fast typist (WPM: 74)
? Skilled in Microsoft Office (Word, Outlook, Excel, and Powerpoint)
? Filemaker
? ArcMap

References available upon request