Seeking for a Medical Coder position in a clinic/hospital where I can utilize my extensive computer and medical apparel knowledge, strong organizational abilities, demonstrating quality communications skills and patient skills.
2005-2008 Paulding County Juvenile Court Dallas, GA
Experienced Deputy Clerk/Judge’s Assistant
 Prepared the filing of juvenile complaints: prepare summons and petitions; establish and maintain case files.
 Attend Court and assist three Associate Judges and as otherwise assigned in all deprivation cases, to record proceedings and case dispositions.
 Prepare draft Orders for review by the Judge.
 Serve as the sole scheduling contact for all parties involved in deprivation cases.
 Process all attorney appointments for indigent parties including informing the party of eligibility and notifying the attorney.
 Serve as the contact for the The Department of Juvenile Justice and The Department of Family and Children Services to inquire as to emergency hearings.

2004-2005 Virtual Premises Atlanta, GA
Independent Contractor- Bank of America
 Reviewed and corrected Leases and Abstracts for errors.
 Served as Administrative Assistant to Director and Manager.
 Scanned and filed documents.

2003-2004 Georgia Lung Associates Austell, GA
Prescription Secretary
 Responsible for all incoming calls for prescription refills and medical advice.
 Act as communicator between doctor and patient for refills and new prescriptions to ensure prescriptions were handled in a timelier manner.
 Responsible for sample closet – maintaining inventory and communicating with sales representative for new medications.
 Assisted with patient check- in, check-out, MRI, and X-Ray.
 Responsible for Prior Authorizations and Pre-Certifications reducing the number of visits and procedures that had to be rescheduled or cancelled.

2002-2003 NDCHealth Atlanta, GA
Inside Sales Representative; Independent Pharmacy
 Introduce and sell the appropriate product and service to assure customer success.
 Develop a strategic sales plan to deliver all applicable products and services to all existing customers.
 Served as Team Leader to assure all associates responsible for meeting the customer commitment.
 Worked with customers and corporate accounting to resolve account delinquencies quickly and effectively.

2001-2002 NDCHealth Atlanta, GA
Call Center Supervisor
 Insures smooth operation of the Customer Support Services.
 Manage center hour to hour to insure that the center meets its service goals.
 Administer the P.O.S Terminal help desk, P.O.S. PC help desk, Zontalk, Billing Inquiry, and Health Care.
 System Administrator for Nortel Symposium Call Center Server.
 Worked with management to ensure HIPAA guidelines were executed and followed.

2000-2001 NDCHealth Atlanta, GA
Training & Quality Assurance Manager
 Trained all new employees in the support center’s software applications.
 Arranged classes, seminars, conferences, and workshops for employees.
 Developed and implemented Quality Assurance program to improve Customer Service.
 Compiled weekly and monthly statistical reports for management.
 Assisted Inter-Voice Brite with development and implementation of IVR design.
 Facilitated and conducted training on Nortel Networks Automatic Call Distribution (ACD) phone system.

CPC-A from American Academy of Professional Coders - 2009

Unix, Microsoft Word, Excel, Access, Outlook and PowerPoint, Windows XP, 2000, 98, Microsoft Vista

193 Wellington Walk, Douglasville, GA 30134 (770) 489-3838