In the practice I work for, all bills pass through me before they go to billing for posting. I code them based on documentation and then they go down.
I believe that by the BILLING staff changing to codes without being able to support them with documentation from the chart, you are setting yourself up for an unfavorable audit. What you need to stress to the manager is all code selection is based on what is documented in the chart. If the doctor is verbally giving the okay to billing staff to change the codes, but these codes are not supported by the documentation in the chart, they will not hold up against and audit.
If there are problems with codes you select and they do not pass through the claims scrubber without error, then you should receive the feedback and query the physician. That way, in the future, you will catch these errors before they go to billing and reduce any possible denials. If they do not go back to YOU for correction, and you coded them originally, the same mistakes will continue to happen and you will not have the opportunity to properly educate yourself and the clinician on the denial problems.
Let me know if this helps.
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