Laura - You need to back up a little bit and just simply provide to your doctors / office manager / whomever the solid statistical data on their errors. You need to develop a rudimentary spreadsheet where you count the # of charts, the # of possible codes, and the # that are correct - similar to what you would do with a basic type of audit.
WHAT the error is doesn't have to be the focus - the focus should be their % of errors. and then you should approach it also as your time (which equals money) spent on auditing them. Doctors are all about levels of risk - so if their errors are only 5% than statistically that is pretty low and their level of risk from an audit stand-point would be pretty low. And don't forget to look at the DX codes - that is what will typically get some attention. If these coding company is inapproriately attaching DX codes than this can mess up some pretty big stuff for the patients (think pre-existing conditions) and it can also mess up reimbursment when it comes to medical necessity.
Coding isn't always black and white - and neither is medicine. So you need to offer some perspective to your doctors about how big of an issue they may be faced with because of their errors.
At minimum you need to ask for the coding companies training programs, statistics about their staff (how many are CPCs) and who audits THEM.
I hope that helps, Melanie CPC
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