We just had a similar situation happen as well. We have not and do not plan to send out any letters. We got a list of all the patients they sent the letters to and called them in order to explain the situation.
We have asked the insurance to send a correction letter but so far they have not. From a provider standpoint I would not send anything to a patient stating they will be covered under the new arrangement, you can't speak for the carrier. Half the time the carrier doesn't seem to be able to speak accurately for the carrier.
I know that is not what you wanted to hear but that is the best advice I can give on how to handle this.
Laura, CPC, CEMC
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