Not sure on the 99214 but the 99211 you cannot bill when the purpose is for a blood draw you must bill the 36415-6 with the 85610QW.
I do not know what modifier they could be referring to on the 99214 and quite honestly they may not know either. They are not allowed to tell you haow to bill a claim or line item for payment. If this is an encounter by the physician to montor the anticoagulation drugs then why not use a 99363 -4? That is what those codes are for providing the timing is correct. If the visit is for a different issue and you also did the INR then perhaps you dx linkage is incorrect. Also why not bill the 36415-6 in addition to the 99214?
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