AAPC - Back to school
Results 1 to 2 of 2

Thread: Patient Account Representative

  1. #1

    Question Patient Account Representative

    AAPC: Back to School
    I work for a nephrology practice that has 9 physicians and 5 PAs. I would like to know if anyone has a general idea of how many accounts a patient account representative can be reasonable responsible for working. The patient account representative in our office is responsible for the claim submissions to all insurance carriers, denials and setting up payment plans for over 2000 accounts. Does this sound right?

  2. #2

    Default Patient Account Representative-Response

    Hi there, I used to manage a patient accounting department. If I recall, our productivity was in the 50-60 range, both daily and as a monthly average. When averaged out for the month, it is pretty close. However, there are a few additional things I think you should consider. Our team did not take any inbound calls-we had a customer service unit to do so. Also, our team was only one payor. If your patient account rep is working all payors, taking inbound calls and following up with the insurers, both via the telephone and online, responsible for posting payments, and working denials, I would say her plate is overloaded and would consider adding another representative to your practice. That would not only relieve her of some of her duties but will allow her to be able to focus on the quality of her work moreso than the output. Hope this helps.

Similar Threads

  1. Patient Account Representative
    By Kimber21 in forum Job Postings
    Replies: 0
    Last Post: 06-01-2012, 08:44 AM
  2. Patient Account Representative
    By lec121661 in forum Job Postings
    Replies: 3
    Last Post: 06-30-2011, 04:02 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Enjoying Our Forums?

AAPC forums are a benefit of membership. Joining AAPC grants you unlimited access, allowing you to post questions and participate with our community of over 150,000 professionals.

Join Now Continue Reading Without Full Access

Already a Member?


Close Message

In addition to full participation on AAPC forums, as a member you will be able to:

  • Access to the largest healthcare job database in the world.
  • Join over 150,000 members of the healthcare network in the world.
  • Be a part of an industry leading organization that drives the business side of healthcare.
  • Save anywhere from 10%-50% with exclusive member discounts on courses, books, study materials, and conferences.
  • Access to discounts at hundreds of restaurants, travel destinations, retail stores, and service providers. AAPC members also have opportunities to save on heath, life, and liability insurance.
  • Become a member of a local chapter and attend regular meetings.