Results 1 to 6 of 6

Telephone Services Codes

  1. #1
    Location
    Overland Park, KS
    Posts
    1,166
    Default Telephone Services Codes
    Medical Coding Books
    We are having some confusion at my site about how to properly use the CPT codes for telephone services. We are aware of the CPT guidelines about how not to use them, but can anyone please provide me with examples of when they could be used? Thanks.

    PS-I am referring to CPT codes 99441-99443.
    Dawson Ballard, Jr., CPC, CEMC, CPMA, CCS-P, CPC-P, CRHC, AAPC Fellow
    Coder

  2. #2
    Location
    North Carolina
    Posts
    3,126
    Default
    Example: Patient's job demands she/he travels throughout the states. She/he develops an URI while in another state. This patient has been established with her PCP for sometime and he knows /his/her hx. Based on a phone conversation (recording beginning time and ending time) the PCP documents converstation, establishes plan and prescribes medication. This documentation is placed in her medical record and charged accordingly.

    Now...this instructor stated that there should be a "profile" developed for those that could benefit from these services'. The patients that meet this profile would agree, ahead of time, to this type of service (when applicable) by signing an agreement (developed by the standards of your practice). As far as pricing, it was suggested that you charge, at minimum, a reasonable copay.
    Last edited by RebeccaWoodward*; 04-24-2008 at 06:50 PM. Reason: .

  3. #3
    Location
    Overland Park, KS
    Posts
    1,166
    Default
    Thanks so very much, Rebecca! I appreciate the help!
    Dawson Ballard, Jr., CPC, CEMC, CPMA, CCS-P, CPC-P, CRHC, AAPC Fellow
    Coder

  4. #4
    Default Question about 99441 series
    Does medicare generally cover this service?

  5. #5
    Default
    No, Medicare does not cover these services. I have found not too many payors do pay for telephone calls. I did some research and found a couple local payors that do cover them (I'm in Mass). I sent e-mails to my providers reps. The following said no, they aren't covered - Aetna, BCBS of MA, MassHealth, and BMC HealthNet. Health New England and Connecticare I think were the two that said yes they cover them. If I get any more info, I'll post.

    Erica

  6. #6
    Default
    Thank you, appreciate your time.

Similar Threads

  1. Telephone Services 99441
    By iovine in forum Medical Coding General Discussion
    Replies: 3
    Last Post: 09-02-2014, 04:35 PM
  2. Telephone services
    By jod867 in forum General Discussion
    Replies: 3
    Last Post: 06-18-2012, 11:13 AM
  3. Telephone Services/New Patient
    By skeeley in forum Medical Coding General Discussion
    Replies: 1
    Last Post: 03-02-2012, 01:58 PM
  4. Replies: 1
    Last Post: 12-05-2011, 08:10 AM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Enjoying Our Forums?

AAPC forums are a benefit of membership. Joining AAPC grants you unlimited access, allowing you to post questions and participate with our community of over 150,000 professionals.

Join Now Continue Reading Without Full Access

Already a Member?

Login

Close Message

In addition to full participation on AAPC forums, as a member you will be able to:

  • Access to the largest healthcare job database in the world.
  • Join over 150,000 members of the healthcare network in the world.
  • Be a part of an industry leading organization that drives the business side of healthcare.
  • Save anywhere from 10%-50% with exclusive member discounts on courses, books, study materials, and conferences.
  • Access to discounts at hundreds of restaurants, travel destinations, retail stores, and service providers. AAPC members also have opportunities to save on heath, life, and liability insurance.
  • Become a member of a local chapter and attend regular meetings.