I am not aware of any guideline out there that is specifically going to say "talking to your patient does not equal coding based on time"
Explain to her that she is expected to talk to her patient. Starting the pt on a new RX it is expected that she explain the why, purpose etc of the new RX. Telling the patient with hyperlipidemia to quit eating the 3 greasy cheeseburgers a day is expected. Answering the Mom's questions about her kid's OM is expected
Point out to her the payers will pend her claims and request the note when they receive a high level code for a simple DX. It will be a big red flag on her and on the practice to see an encounter for a wart or rash coded based on time (yes, possible but not probable)
Coding the encounter based on time is for above and beyond the normal expected Physician-Patient interaction. It's for the newly diagnosed DM patient, the patient wanting to discuss birth control options, the patient/spouse scheduled for a surgery and the expected post op recovery/care.
Documentation must include
1) total face to face time
2) time spent counseling/coordinating
3) sufficeint detail to support time claimed
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