7420 SE CARLTON. PORTLAND OR 97206· (503) 750.8060 · lucianairvin@yahoo.com

Over 8 years of administrative office, customer service and account management duties, working most recently at a credit institution as a collector. Excellent analytical skills to prepare and develop multiple clients. Accurately gather, document, analyze, interpret, and communicate client needs and skill sets to employers while maintaining workload and office responsibilities. Direct and decisive leadership qualifications through independent work and as a support member for the team.
Carrington College Medical Billing and Coding Diploma Graduated, July 2010
American Academy of Professional Coders Certified Professional Coder Apprentice (CPC-A) August 2010

· Medical Terminology I & II
· Billing 1500/UB04
· Coding CPT & ICD9
· Anatomy & Physiology
· Typing & 10 Key
· Filing (Alpha/Num)
· Microsoft Office Applications
· Medisoft
· Scanning / Faxing / Copying
· Medical Records Management
· HIPAA compliance

Reliable Credit Association Funding/Collector June 2008 – July 2009
Pulled credit reports on potential customers, worked and managed past due accounts, extensive experience working with all aspects of insurance, verified housing and employment, promoted products to new and existing clients.

United Auto Credit Administrative Supervisor/Collections Nov. 2005 – April 2008
Supervised customer service representatives, verified applications from dealerships, produced monthly account reports, managed past due accounts, verified references, created marketing material, collaborated with dealerships to fund loans.

Cingular Wireless Payment Fraud Rep. II Aug. 2004 – Oct. 2005
Took inbound calls from customers of fraudulent accounts, performed victim referral from victim of fraud, closed accounts, assisted existing customers open new accounts, processed payments and ensured quality customer service.

AT&T Wireless Receivables Management Specialist Jan. 2004 – Aug. 2004
Took inbound calls from past due wireless accounts, advised customers of their options regarding their accounts, monitored accounts to make sure obligations have been fulfilled, worked bankruptcy work lists and worked outside collection agency settlements.

US Bank Loss Mitigation Specialist/Collections April 2001 – Dec. 2003
Tracked loan revision packets, sent modification packets to customers, worked account revisions, skip traced past due accounts, serviced and monitored delinquent accounts and analyzed and interpreted data.

ChartOne Customer Service Representative Nov. 2000 – Feb. 2001
Liaison between hospital medical records and insurance companies, performed general administrative tasks, set-up and merged accounts when necessary, performed necessary adjustments to accounts and responded to issues concerning state statutes.


· Medicare Learning Network Certificates
· World of Medicare
· HIPAA EDI Standards
· Uniform Billing UB04
· Acute Hospital Inpatient Prospective Payment System IPPS
· Front Office Medicare
· CMS 1500
· Understanding the Remittance Advice for Professional Providers
· Diagnosis Coding Using the ICD-9-CM