ISAAC MAYO, CPC-A
2104 West 20th Street ● Sioux Falls, SD 57105
605-731-9180 ● isaacmayo@hotmail.com

PROFESSIONAL SUMMARY
Detail-oriented, credentialed Certified Professional Coder, skilled in ICD-9-CM, CPT, and HCPCS Level II.
Superior knowledge and skill in compliance, reimbursement, HIPAA, and fiscal management regulations.
Compassionate, understanding customer care provider who quickly solves problems and ensures customer satisfaction.
Personable, mature professional who establishes effective working relationships with physicians, clients and colleagues.
Advanced knowledge and understanding of anatomy, physiology, health sciences and disease processes.
Co-authored numerous articles, manuals and books related to health science, animal care, and other technical subjects.
Pleasant, dependable team player who contributes to an energetic, low-stress, unified working environment.

EDUCATION
UNITED STATES CAREER INSTITUTE, Ft. Collins, CO
Diploma — Medical Coding, Medical Transcription
OBERLIN COLLEGE, Oberlin, OH
Bachelor of Arts — Psychology and Communications

PROFESSIONAL EXPERIENCE
McGREEVY CLINIC, Sioux Falls, SD 57105
Outpatient Clinic Coder
Coding ICD-9, CPT, and HCPCS for 3 Family Practice physicians and 4 Internal Medicine Physicians
Interact with physicians and nurses regarding charge ticket/superbill questions
Educated physicians and support staff as necessary regarding coding issues

KEYSTONE TREATMENT CTR, Canton, SD
Medical Records Transcriptionist
Transcribe history and physicals, diagnostic summaries, consultation reports, and discharge summaries.
Transcribe for over 20 professionals, including substance abuse counselors, physicians, and addictionologists.
Responsible for completing Treatment Needs Assessments for the State of South Dakota.

MIDCO CALL CENTER, Sioux Falls, SD 2008 – 2009
Inbound Call Center Supervisor
Supervised call center metrics, including efficiency, abandon rate, and service level; assisted agents with problems.
Acted as liaison between agents and account coordinators regarding all account issues.
Promoted to Supervisor from Call Center Agent after only 6 months.

COMMUNICATION SERVICE FOR THE DEAF, Sioux Falls, SD 2005 – 2007
Team Leader / Supervisor
Directly supervised team of 25 agents; handled scheduling, training, work performance issues, attendance issues, commendations, incentives, cost controls, customer complaints, and quality assurance.
Implemented Work Performance database for entire center; devised new database program in Microsoft Access and SQL for easier information retrieval.
Promoted to Team Leader / Supervisor from Communication Assistant after only 1.5 years.

ADDITIONAL PROFESSIONAL EXPERIENCE
INDEPENDENT CONTRACTOR, Los Angeles, CA
Freelance Television Associate Producer, Director
Responsible for day-to-day line production; reported directly to executive producers and network executives for numerous major network and syndicated television shows.
Managed timing, editing, budgeting, and script supervision for various productions.
Worked directly with talent, including Carroll O'Connor, Jean Stapleton, and Rob Reiner.
Partial list of productions includes: Family Feud, All in the Family, Real Life Heroes, Match Game, Scrabble.