Lisa Gardiner CPC-A

79 Grand Ave

Vernon, CT 06066

Telephone: 860-794-6997

E-Mail: Lgardiner79@comcast.net



Objective:



To obtain a challenging career at a progressive company utilizing my attention to detail, strong work ethic, extensive customer service background and the skills I have acquired through my education and professional employment of 20 years.



Employment:



Retail Associate 2009-Present

Simoniz USA Bolton, CT

Receive retail orders via fax or electronic transmission.

Review purchase orders for accuracy meeting shipping and delivery deadlines.

Invoice customers upon confirmation of shipping product.

Review invoices carefully for errors before sending to customers.

Handle shipments to trade shows with careful attention to timeliness.

Review payments received verifying accuracy; issuing credits when needed; dispute deductions taken by showing proof of delivery and requesting payment.

Resolve customer issues.



Senior Account Manager 2001-2009

National Waste Associates East Hartford, CT

Trained new hires.

Created internal training documentation.

Coordinated special client driven projects working with other departments.

Prepared and maintained all related spreadsheets.

Handled client and vendor issues to resolution.

Reviewed leases and invoices; generated purchase orders; maintained accuracy.

Met all service deadlines.

Served as supervisor when required.

Reviewed invoices for accuracy.

Interacted with other departments to meet deadlines.



Account Administrator 1999-2000

DST South Windsor, CT

Reviewed and coordinated changes to client data.

Communicated daily with clients.

Interacted with other departments to ensure accuracy of client product.





Parts/Service Coordinator 1996-1999

Ro-Vic Manchester, CT

Maintained inventory in service department stock room.

Ordered parts for customers, technicians and in-house use.

Coordinated service calls for technicians.

Generated work orders; received and processed shipments, maintained accuracy.

Generated purchase orders for customer and technician billing.

Staged orders to be shipped to clients.

Supported customer service, processed inbound orders via phone and fax.



Education:

Health Claims Specialist 2009-2010

Branford Hall Career Institute Windsor, CT



Associates Degree, Communications 1992-1995

Manchester Community College Manchester, CT



Skills:

Experienced on AS400 System.

Proficient at Microsoft Word and Excel, data processing, strong math skills.

Knowledge of Medisoft, medical terminology, insurance claim forms, CPT, ICD-9, HCPCS, medical billing using both the 1500 form and UB-04 form

Effectively uses office equipment IE: pc, fax machine, copier, etc.

Certified in CPR and First Aid



References:

Furnished Upon Request