Gwynette M. Fillingane
2414 Winter Park Ct.
Fort Walton Beach, FL 32547

Clerical professional experienced working in fast-paced environments that demand strong organizational, technical, and interpersonal skills. Trustworthy, ethical, discreet and committed to superior accuracy. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Capabilities include:
ICD-9 Coding, Medical Terminology, Accounts Payable/Receivable, CPT Coding, Patient Scheduling, Customer Service, HCPCS Coding, Microsoft Office, Patient Charts, Surgical & Lab Coding, Medical Records, Problem Solving

Pinnacle Career Institute Kansas City, MO
Associates Degree; Medical Billing and Coding August, 2010
* CPC Certification, anticipated December 2010
* AAPC Membership (American Academy of Professional Coders) 2010

Northwest Florida State College Niceville, FL
Associate of Applied Science; Medical Office Administration August, 2005

Customer Service Representative 2006-Present
Publix Fort Walton Beach, FL
* Executed cash transactions
* Trained new employees
* Answered customer questions and solved customer problems

Customer Service 2004-2006
NEW Corp Crestview, FL
* Fielded customer problems by inbound phone calls
* Problem solved to resolve customer issues
* Microsoft Office (Excel, Outlook, and Word)

Administrative Assistant 2002-2004
Multiple Staffing Agencies Fort Walton Beach, FL
* Answered incoming phone calls for the office
* Scheduled appointments for office associates
* Managed customer files (scanning, filing, etc)

Medical Administrative Assistant 2001-2001
Manpower Fort Walton Beach, FL
* Answered incoming phone and made outbound calls for hospital staff and appointments
* Scheduled appointments for hospital staff
* Managed patient records (scanning, filing, etc)
* Compiled reports, records, and correspondence
* Computer used for Outlook, word, excel, and medical records