CPC-A Detroit/Flint/Port Huron
Baker College Clinton Twp., MI
Currently enrolled Health Information Technology
Macomb Continuing Education Clinton Twp., MI
April 2009 to May 2010 Coding/Patient Access/Accounting
Macomb Community College Clinton Twp., MI
January 2004 to May 2006 Associates in General Business
Travel Education Institute Warren, MI
Certificate Awarded August, 2001 Salutatorian
Coding/Collections/Credentialing, SVS Vision, Mt. Clemens 8-04 to present
Contact insurance companies to resolve payment issues and rejections, status unpaid claims, and investigate aged claims. Coding vision claims, including VSP, HAP, BCBS, Medicare and Medicaid. Insurance eligibility verification. Support manager with various reports. Provide training for billing and coding of various insurance groups. Maintain close communication with regional offices. Pull and post insurance payments. Credentialing of doctors.
Office Administrator, Traveleaders, Southfield MI 1-02 to 7-04
Answer and screen all incoming calls. Train and motivate outside sales agents, on invoicing, vendor and destination selection. Reconcile commissions, deposits, and refunds. Accounts receivable duties including, customer vacation payments and vendor commissions. Accounts payable duties including, agent commissions, vendor payments and miscellaneous refunds. Proof, audit, edit and process outside agent invoicing. Creation, quotation and booking of walk-in vacation clientele. Process daily bank deposits. Create and maintain Excel spreadsheets and Word documents.
Customer Service Support, Sulzer Metco/Staffing Services, Troy MI, 10-00 to 8-01
Close communication and support of East Coast regional sales department. Process orders, answer customer shipment inquiries, and problem resolution. Coordinate and oversee all outgoing domestic paperwork. Contact trucking firms to schedule and track shipments. Other duties include generating reports using AS/400, maintain customer files, create spreadsheets, and data entry.