Tonika M. Rhodes
220 Broad Street unit 2 ∙ Meriden CT, 06450 ∙ 757-774-1349

OBJECTIVE
Results-oriented professional seeking a position which will utilize my strong customer service, organizational and analytical skills.

HIGHLIGHTS AND QUALIFICATIONS
15 years professional experience in customer service.
7 years experience tracking and collecting past due accounts.
Earned promotion following superior performance.
Demonstrated ability to quickly learn and master complex concepts.
Good attention to detail; able to follow instructions and think critically.
Capable of prioritizing and multi-tasking successfully.
Thrive in both independent and group work environments.
Excellent face-to-face and telephone communication skills.
SKILLS
Proficient in IDX, Systoc, Microsoft Word and Internet.
Familiar with Excel and Outlook.

EXPERIENCE
Comprehensive Orthopeadics Wallingford, CT
Certified Professional Coder 6/09 to Present
Billing Account Analyst
Responsible for collecting, posting and review of account payments.
Submission of clean claims to insurance companies electronically or by paper.
Review patient's financial status and establish payment plans, send patient statements.
Track and report status of delinquent accounts and prepares information for collection agency.
Identify and resolve billing complaints, answer questions from clerical staff and insurance companies.
Performs daily backups for office computer system.

MidState Medical Group Yalesville, CT
Accounts Payable Representative 10/07 to 4/09
Medical Receptionist
Reduced the outstanding debt owed to our organization by 50% within a 6 month period.
Developed a systematic and disciplined approach to collect on multiple accounts.
Posted payments on past due accounts, corrected and resubmitted rejected claims.
Charged out visits and created bills for occupational medicine services.
Answered multi-line phone system, triaged all incoming office calls.
Supported front desk and occupational medicine staff.
Coordinated medical records process.

Lowe's Home Improvement Wallingford, CT
Customer Service Associate 02/07 to 10/07
Scheduled estimates, facilitated installations, answered phones and handled cash.

Wal-Mart Super Center Suffolk, VA
Sales Associate/ Cashier 07/05 to 02/07
Answered multi-line phone system and routed calls to appropriate departments.
Arranged for repair and replacement of defective items covered by warranty.
Expedited solutions to customer complaints whenever necessary.

HSBC Bank Suffolk, VA
Collections Representative 04/01 to 02/05
Created payment plans to settle accounts for customers with severe financial hardships.

EDUCATION

Medical Billing and Coding Course North Haven, CT
Gateway Community College 2009-2010

Medical Receptionist/Customer Service Course Meriden, CT
Middlesex Community College 2007

Jersey City Adult High School Jersey City, NJ
High School Diploma 1995