Tonika M. Rhodes
220 Broad Street unit 2 ∙ Meriden CT, 06450 ∙ 757-774-1349

Results-oriented professional seeking a position which will utilize my strong customer service, organizational and analytical skills.

• 15 years professional experience in customer service.
• 7 years experience tracking and collecting past due accounts.
• Earned promotion following superior performance.
• Demonstrated ability to quickly learn and master complex concepts.
• Good attention to detail; able to follow instructions and think critically.
• Capable of prioritizing and multi-tasking successfully.
• Thrive in both independent and group work environments.
• Excellent face-to-face and telephone communication skills.
Proficient in IDX, Systoc, Microsoft Word and Internet.
Familiar with Excel and Outlook.

Comprehensive Orthopeadics Wallingford, CT
Certified Professional Coder 6/09 to Present
Billing Account Analyst
• Responsible for collecting, posting and review of account payments.
• Submission of clean claims to insurance companies electronically or by paper.
• Review patient’s financial status and establish payment plans, send patient statements.
• Track and report status of delinquent accounts and prepares information for collection agency.
• Identify and resolve billing complaints, answer questions from clerical staff and insurance companies.
• Performs daily backups for office computer system.

MidState Medical Group Yalesville, CT
Accounts Payable Representative 10/07 to 4/09
Medical Receptionist
• Reduced the outstanding debt owed to our organization by 50% within a 6 month period.
• Developed a systematic and disciplined approach to collect on multiple accounts.
• Posted payments on past due accounts, corrected and resubmitted rejected claims.
• Charged out visits and created bills for occupational medicine services.
• Answered multi-line phone system, triaged all incoming office calls.
• Supported front desk and occupational medicine staff.
• Coordinated medical records process.

Lowe’s Home Improvement Wallingford, CT
Customer Service Associate 02/07 to 10/07
• Scheduled estimates, facilitated installations, answered phones and handled cash.

Wal-Mart Super Center Suffolk, VA
Sales Associate/ Cashier 07/05 to 02/07
• Answered multi-line phone system and routed calls to appropriate departments.
• Arranged for repair and replacement of defective items covered by warranty.
• Expedited solutions to customer complaints whenever necessary.

HSBC Bank Suffolk, VA
Collections Representative 04/01 to 02/05
• Created payment plans to settle accounts for customers with severe financial hardships.


Medical Billing and Coding Course North Haven, CT
Gateway Community College 2009-2010

Medical Receptionist/Customer Service Course Meriden, CT
Middlesex Community College 2007

Jersey City Adult High School Jersey City, NJ
High School Diploma 1995