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Thread: CPC-A Looking for employment in Maryland.

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    Default CPC-A Looking for employment in Maryland.

    AAPC: Back to School
    Cynthia Ombogo
    111 Willow Bend Dr
    Apt 1D
    Owings Mills Md 21117

    To progress in an industry where I can utilize my knowledge in Health, Life and long term care in addition to attaining advanced experience and knowledge in the progressive medical coding industry.


    Chesapeake Telephone Services (05/98-03/00)
    Position: Customer Service Representative
    • Worked in call center taking calls for Doctor’s Hospitals, Nursing homes, Lawyers and Bail bonds and dispatching them appropriately.
    • Also took catalogue orders and various calls for American Red Cross donations.

    MCI WCOM (04/00-11/02)
    Position: Customer Service Representative
    • Worked in call center assisting customers with telephone billing and service questions.
    • Was involved in selling new products to both existing and new customers.
    • Assisted in mentoring new associates.

    Care first BlueCross BlueShield (01/03-Present)
    Position: Customer Service Specialist/ Claims Adjuster.
    • Using my knowledge of products and contractual provisions that govern administration to determine the need for managed care initiatives, and to administer service to a client within the business segment through telephonic inquiries, written and electronic inquiries for claim adjustment and benefit information.
    • Providing effective training, coaching and motivation for Level 1 associates.
    • Administering service to clients as it relates to inquiries concerning pre-existing conditions, knowledge of policies, riders, coordinating benefits, benefit exclusions, administration of credit card payments, debit accounting and other enrollment and billing transactions.
    • Examining claims to identify key elements and processing requirements based on diagnosis, provider, medical policy, contracts and policy procedures.
    • Adjusting claims in accordance with standard policies and procedures to resolve over and underpayments.
    • Identifying and reporting productivity data, customer service problematic issues, and system hindrances to aid in development of Customer Service improvement.


    • Ability to consistently maintain a positive professional attitude and function as a team player.
    • Ability to identify and solve problems quickly and under pressure.
    • Strong initiative to take on additional responsibilities.
    • Dedicated, dependable and self directed.
    • I demonstrate a continuous effort to exceed performance expectations.
    • Proficient in Microsoft Word, Excel and Power Point.

    • Alliance High School
    High School Diploma
    Graduated 1995
    AAPC ( American Academy of Professional Coders)
    o Medical Terminology (5th Edition) certification.
    o Anatomy certification.
    o CPC-A certification.
    Last edited by combogo; 11-15-2010 at 07:52 PM.

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