We had the same problem in our office when the code first came out. We've been working with another billing company, and now that the code is officially in the book we sent a copy of the page showing the code along with the claim and medical notes. We have not heard back yet, so we're keeping our fingers crossed. However, I know from past experience when it was a variety of codes instead of this one encompassing code that insurances would deny as experimental. From what I understood on that, if it is deemed experimental, there is little hope of ever receiving reimbursement from insurance. If that is the case, you need to make sure you have a waiver on file signed by the patient at time of service that they understand insurance may not cover. I hope this helps!
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