I have previous experience as a billing specialist, seeking an opening in the Lexington,KY area or remote.

Regina Leach
3640 Crosby Drive
Lexington, KY 40517

OBJECTIVE: Experienced professional with medical office billing experience and excellent customer service skills seeking employment as a medical billing specialist.


Billing Specialist, Lexington Foot & Ankle Center, Lexington, KY Apr 2010-Oct 2010
•Served as first line support to customers with questions concerning patient insurance claims and bills.
•Coordinate with medical assistant and insurance agents to obtain benefits & preauthorize medical services provided to customers.
•Post accounts receivable from insurance claims and patient billing.
•Create appeal letters to insurance for claims that have been rejected to recover expenses for services provided to patients.
•Communicate and interpret patient billing to patients concerning billing and explanation of benefits to customers.
•Coordinate and multi task other responsibilities while handling high call volume from customers.

PRM Key User, Lexmark International Inc, Lexington, KY Aug 2000-Oct 2008
•Served as PRM application administrator and second level support inquiries for channel sales and marketing and external customers.
•Generated training materials to improve user productivity and user adoption.
•Performed user acceptance testing for software releases to PRM system.
•Assisted global owners of customer and product data to ensure data quality procedures are followed.
•Coordinated marketing communications to internal and external customers regarding product or program announcements, software enhancements, or process changes.
•Solicited feedback from sales teams on suggested requirements and improvements to both the business process and functionality of the PRM system.
•Conducted semi-annual audit of financial business process to support corporate guidelines and Sarbanes Oxley compliance.

Manufacturing Quality Auditor, Lexmark International Inc, Lexington, KY Mar 1997-Jul 2000
•Responsible for inspection and testing of finished products from the manufacturing process.
•Diagnosed product defects and corresponded with engineering and manufacturing specialists to rework or correct any product that was defective.
•Coordinated with managers and quality engineers to ensure understanding of quality defects and ensured that the manufacturing line was checked for the named quality defect.
•Participated in training to learn entire assembly process to ensure assembly of quality products.
•Served as a steward for the 5-S committee to standardize and organize workstations among all manufacturing assembly lines.

Computer / Professional Skills:

•Extensive knowledge in resolving complex customer issues
•Ability to multi task job responsibilities with high volume of calls from external and internal customers
•Proficient in Wisdom and MediNotes software for EMR and data entry of claim/payment information.
•Extensive knowledge in using Microsoft Word, Excel, and Power Point.
•Broad knowledge in using customer relationship software.
•Extensive knowledge of JD Edwards order entry software.


National College, Medical Billing and Coding
February 2010
Related Coursework:

• Basic CPT Coding• Anatomy & Physiology• Advanced CPT Coding• Medical Terminology• Basic ICD-9-CM Coding• Medical Insurance Billing Practices• Advanced ICD-9-CM Coding• HCPCS Coding

Eastern Kentucky University, Bachelors of Business Administration, Marketing
July 2008
Related Coursework:

• Retail Marketing• Personal Selling• Consumer Behavior• Marketing Research
• Services Marketing• Advertising