Ultimately the physician is responsible for the code reported. You and your manager have done an excellent job of explaining the issue to him, but if the physician feels that the work involved was truly a 99213, I would submit it as 99213 (even though the documentation supports 99214).
This would especially be true with EHR because it is SOoo easy to document a higher level of service with EHR due to the prompts that may be set up in your system.
Physicians should be able to overide the automatic assignment of codes to code a LOWER level, if they genuinely feel that is a more accurate reflection of the service performed.
Hope that helps.
F Tessa Bartels, CPC, CEMC
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