I would encourage you to call BCBSNC and ask to speak with either the Manager of Professional Relations or Medical Director. Unfortunately sometimes your area representative is not able to truly provide the information you need. What you need is someone who really can get to the correct person who developed or implemented the process within the computer system to make claims pay this way.
You would be considered a hero if you point this out to upper management at BCBS so go for the top. Good luck.
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